Victim of Fraud with HSBC

HelenLT

I was a victim of fraud where someone posed as HSBC fraud team and they also spoke to HSBC impersonating me to get them to release payments. I had a total of £9k taken which completely wiped my accounts (even overdraft) etc. HSBC have given me half of the money back when they realised that the person who called wasn't me but we are now on day 35 and they haven't given me any further update. All I am getting is 'it is with the FIN team' but they don't know what the FIN team is! I have made a formal complaint with them but got told not to worry etc. I don't want to have to wait months before going to the ombudsman so what else can I do here? I feel my complaints are falling on deaf ears.

powerful_Rogue

Also posted here - https://forums.moneysavingexpert.com/discussion/6362181/victim-of-fraud-and-hsbc