Direct Debit increased 244% with Eon Next

mushypeace

Ah, OK - I see the first screen grab says I was initially on Next Flex (whatever that is) until 13th Nov. From 14th Nov onwards I was on Fix to 2023.

Sea_Shell

Are you able to post a picture of your meter?

It does look like you are on an E7 tariff.

pochase

@Gerry1
Are you sure you can switch from E7 to single rate without losing your fixed rate? @MushyPeas has at the moment a great fixed rate well under the cap rates.

Fix to 2023 - Fixed term ends 14/05/2023
Day rate - 25.33 p/kWh
Night rate - 13.82 p/kWh
Standing charge - 37.80 p/day

Would make no sense to change this if you go up to capped SVT.

Gerry1

pochase said:

@Gerry1
Are you sure you can switch from E7 to single rate without losing your fixed rate? @MushyPeas has at the moment a great fixed rate well under the cap rates.

Fix to 2023 - Fixed term ends 14/05/2023
Day rate - 25.33 p/kWh
Night rate - 13.82 p/kWh
Standing charge - 37.80 p/day

Would make no sense to change this if you go up to capped SVT.

Almost certainly, but the OP would first need to check with E.On.

mushypeace

pochase said:

@Gerry1
Are you sure you can switch from E7 to single rate without losing your fixed rate? @MushyPeas has at the moment a great fixed rate well under the cap rates.

Fix to 2023 - Fixed term ends 14/05/2023
Day rate - 25.33 p/kWh
Night rate - 13.82 p/kWh
Standing charge - 37.80 p/day

Would make no sense to change this if you go up to capped SVT.

I have been told that this is already the cheapest tariff they have available.

MWT

mushypeace said:

pochase said:

@Gerry1
Are you sure you can switch from E7 to single rate without losing your fixed rate? @MushyPeas has at the moment a great fixed rate well under the cap rates.

Fix to 2023 - Fixed term ends 14/05/2023
Day rate - 25.33 p/kWh
Night rate - 13.82 p/kWh
Standing charge - 37.80 p/day

Would make no sense to change this if you go up to capped SVT.

I have been told that this is already the cheapest tariff they have available.

The suggestion is that you should not change tariff, as it is indeed a good tariff to be on, but that you should ask them to change from E7 (Day/Night) to a single rate, as both will be possible on that tariff. Just be very clear that you do not want to change the tariff itself.

mushypeace said:

I have absolutely no idea what "NSHs" is or why "the damage has already been done". And what do I need to change and why?

You can explain to me like I have no idea (because I'm the first to admit that I literally don't) without the sarcasm and pedantry, thanks.

NSH = ~Night Storage Heater, these heaters allow you to use the cheap night rate on E7 to charge up the heater which then dissipates the heat slowly during the day when the electricity is more expensive.

Properly sized, NSH is the cheapest way to heat using electricity on E7.

Replacing them with a panel heater without storage capabilities is rarely a good idea, and if you do that it is even more rare for it to make sense to stay on E7...

mushypeace

MWT said:

The suggestion is that you should not change tariff, as it is indeed a good tariff to be on, but that you should ask them to change from E7 (Day/Night) to a single rate, as both will be possible on that tariff. Just be very clear that you do not want to change the tariff itself.

Thank you for explaining. I'll make a note to call them next week and ask for this.

NSH = ~Night Storage Heater, these heaters allow you to use the cheap night rate on E7 to charge up the heater which then dissipates the heat slowly during the day when the electricity is more expensive.

Properly sized, NSH is the cheapest way to heat using electricity on E7.

Replacing them with a panel heater without storage capabilities is rarely a good idea, and if you do that it is even more rare for it to make sense to stay on E7...

Again, thank you. The problem with the heaters that I had were that they were very old and they were set to come on automatically overnight. During the night they would let out heat and then during the day the heat would all be lost. They were either on and letting out heat constantly or they were off. If I was cold during the evening and hadn't had the heaters on the night before then I wouldn't be able to just turn them on - I had to plan in advance of when I might be cold so I could turn them on. This just wasn't working. They also took ages to heat the room.

The panel heater means I have much more control over when I want heat and how long for. Just 15 mins with the panel heater and the room is toasty for a couple of hours and then I turn it off.

Alnat1

Yes that's a really good tariff, don't change it unless they can offer a non E7 tariff with a lower day rate.

It's good day rate compared to SVTs now, they are around 27p. If you could manage to use some appliances at the  overnight rate (washer/dishwasher with timed starts if you have them) then stay with the split rates and save a bit of £

Gerry1

mushypeace said:

I have absolutely no idea what "NSHs" is or why "the damage has already been done". And what do I need to change and why?

You can explain to me like I have no idea (because I'm the first to admit that I literally don't) without the sarcasm and pedantry, thanks.

I assume that accusation refers to me, but it looks like some posts have disappeared.

I spent some time explaining that it was not a good idea to get rid of Night Storage Heaters because the same kWh usage needed will cost a lot more at day rates, and even more again on E7.  "The damage has already been done" means that the OP will be spending more than is necessary and that's it's too late to revert to NSHs again if they have already been scrapped.  It's well worth highlighting that fact because many people mistakenly think that 'modern' panel heaters must be automatically more efficient than 'old' NSHs but that's a fallacy.  It may not help the OP but hopefully it may prevent others from making the same mistake; there's a very long thread explaining this fallacy.

So the OP needs to do the sums and to switch to single rate on same tariff if it works out cheaper, provided that E.On will play ball.

No sarcasm and no pedantry whatsoever, simply a case of pointing out that standard rate is more expensive than E7 night rate and that E7 day rate is even more expensive still.

Sea_Shell

So after all that, it does seem like the £1016 debt is correct and will have to be paid for.  Or have I missed something?

I don't think OP has much in the way of "rights" with regards this debt, as all the information has been provided, by the sounds of it, just that the OP didn't understand it all.

If they can come to an agreement with Eon, to at least start to reduce the deficit, then with the £400 gov grant coming later in the year (plus any other extra benefits OP may be entitled to?) that will go some way towards paying it off.