How long for Barclaycard to acknowledge complaint?

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Hi guys,
As subject title. I wrote a complaint letter and posted it to Barclaycard at their complaints address (by recorded delivery - was signed for last Wednesday). Anyone have any idea how long they take to acknowledge receipt of the complaint and what their next steps are in resolving?
Thanks in advance.
As subject title. I wrote a complaint letter and posted it to Barclaycard at their complaints address (by recorded delivery - was signed for last Wednesday). Anyone have any idea how long they take to acknowledge receipt of the complaint and what their next steps are in resolving?
Thanks in advance.
I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
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Once they've received it, their next steps in resolving will depend on the nature of the complaint.
Without knowing the details of your complaint, no-one can advise what the resolving steps are
You should receive written acknowledgement in about a week.
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is unique
If you haven't posted the letter yet I suggest you mark it with COMPLAINT on the envelope so they action it appropriately. Too many letter can waffle on and the point not being obvious.
2023 £1 a day £54.26/365
As I said, have a look on the FOS site for case files and it might give you an idea of how they will go