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How long for Barclaycard to acknowledge complaint?

simax
Posts: 1,970 Forumite


Hi guys,
As subject title. I wrote a complaint letter and posted it to Barclaycard at their complaints address (by recorded delivery - was signed for last Wednesday). Anyone have any idea how long they take to acknowledge receipt of the complaint and what their next steps are in resolving?
Thanks in advance.
As subject title. I wrote a complaint letter and posted it to Barclaycard at their complaints address (by recorded delivery - was signed for last Wednesday). Anyone have any idea how long they take to acknowledge receipt of the complaint and what their next steps are in resolving?
Thanks in advance.
I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
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Comments
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Give it a week or so, but if you don't hear back, send it again, but not recorded delivery. Recorded delivery takes it out of the normal delivery stream and it may end up sitting on a reception desk somewhere for weeks.
Once they've received it, their next steps in resolving will depend on the nature of the complaint.0 -
They have 8 weeks to provide an answer before you have the right to refer to the FOS but doing so may put their investigations on hold.
Without knowing the details of your complaint, no-one can advise what the resolving steps are0 -
As subject title. I wrote a complaint letter and posted it to Barclaycard at their complaints address (by recorded delivery - was signed for last Wednesday). Anyone have any idea how long they take to acknowledge receipt of the complaint and what their next steps are in resolving?As you used recorded delivery and the complaints address is a PO Box, it will actually take longer to get there. It also won't be signed as received by someone from Barclays. You really shouldn't use recorded delivery with PO Box addresses.
You should receive written acknowledgement in about a week.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0 -
simax said:I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is unique0 -
Deleted_User said:simax said:I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is uniqueI spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0 -
simax said:Deleted_User said:simax said:I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is unique0 -
I think there is an obligation to acknowledge the complaint within 14 days of receiving it and that can be by post or by phone. Then there's a longer period for them to try to resolve it.
If you haven't posted the letter yet I suggest you mark it with COMPLAINT on the envelope so they action it appropriately. Too many letter can waffle on and the point not being obvious.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇0 -
Deleted_User said:simax said:Deleted_User said:simax said:I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is uniqueSo I feel my complaint is justified in this respect. I’m not looking for miracles but just acknowledgment that they did wrong (and maybe a little restitution wouldn’t go amiss)…I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0 -
simax said:Deleted_User said:simax said:Deleted_User said:simax said:I’ll send another copy of the letter tonight with just a stamp on it just to be safe then, or would you advise to hold fire now?
For those who asked, it’s an affordability complaint. Thanks for your input.
Affordability is always a difficult one particularly with a credit card as you spending money is different to say a payday loan so no-one could tell. You can try searching the FOS site for cases on affordability which might give you some idea what they think but each case is uniqueSo I feel my complaint is justified in this respect. I’m not looking for miracles but just acknowledgment that they did wrong (and maybe a little restitution wouldn’t go amiss)…
As I said, have a look on the FOS site for case files and it might give you an idea of how they will go0
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