Anyone else having problems with the Chase Banking App?

A._Badger

My card arrived on Saturday morning and was road tested at an outdoor event (fraught with wi-fi connectivity problems and some less experienced traders). I have to say it has worked flawlessly.  

M.A.S.H_2

Still not got my card. So far I have have a transfer of 23k stop for further security check...not an issue on the face of it, but I had to chase them to get it sorted by phoning them instead of them asking me if it was ok. 

Also have the card number stop working when shopping at the supermarket. They frozen the number stoping me from using it. Took two days to get it sorted. They take forever to reply on the app messaging system. In the end it was the way I was using the card. Was buying stuff individually to maximize the round up 5% reward. Got this message 

"Hi Andrew, good evening. My name is A*****. I hope you are doing great. We have reviewed your account and have identified that your spending does not fall under the definition of ‘day to day’ spending in respect of your round-up facility. In line with the terms and conditions of holding an account, the round-up facility should not be used to inflate your round-up balance. We understand that this is a fantastic new feature however we must advise you that it should only be used for normal everyday spending. At this stage, we are just making you aware of how the round-up facility is intended to work, however should this activity continue we will have to close your account.

" 

But it is my everyday spending...just bought one at a time.

Growing pains...but also cost cutting by not having the correct number of staff imho. The max it should take to get back to someone's message is 30min-60min. Not two days

M.A.S.H_2

Also, my partner tried to sign up on Sunday, still not got back to her and she is still in a "waiting room" in the app... Chase needs to do better 

Daliah

M.A.S.H_2 said:

Also have the card number stop working when shopping at the supermarket. They frozen the number stoping me from using it. Took two days to get it sorted. They take forever to reply on the app messaging system. In the end it was the way I was using the card. Was buying stuff individually to maximize the round up 5% reward. Got this message 

Self-inflicted issues. If you don't try to abuse the card, it won't get blocked.

jelajelavic

I had an issue last week, trying to add funds to AJBell Youinvest and it directs me to the Chase app to verify the payment, pass security within the chase app but then the card was declined. No explanation, there was sufficient funds in the account so no idea why. Happened a few times.

Then tried again the next working day and it was fine, exactly the same process, so no idea why it didn't work before and it suddenly did the next day. I had added funds that way a month ago successfully so wasn't an issue with it being the first time.

Pretty sure that doesn't qualify as self inflicted issues nor user error, so definitely some bugs in the system. Still happy with the 1.5% mind

masonic

jelajelavic said:

I had an issue last week, trying to add funds to AJBell Youinvest and it directs me to the Chase app to verify the payment, pass security within the chase app but then the card was declined. No explanation, there was sufficient funds in the account so no idea why. Happened a few times.

Then tried again the next working day and it was fine, exactly the same process, so no idea why it didn't work before and it suddenly did the next day. I had added funds that way a month ago successfully so wasn't an issue with it being the first time.

Pretty sure that doesn't qualify as self inflicted issues nor user error, so definitely some bugs in the system. Still happy with the 1.5% mind

There have definitely been intermittent issues with payments and transfers.

Bigwheels1111

Im glad Ive not activated the round up option.

I make lots payments on a day to day basis.

Today I was in 11 shops and made 3 ebay shops and 2 on Amazon.

I think I would get that message every week , Then my account is closed.

kaMelo

Those are different transactions with different merchants.
The message was sent because they were in one shop buying many things but paying for them one by one to artificially inflate the round ups.

Se1Lad

Bigwheels1111 said:

Im glad Ive not activated the round up option.

I make lots payments on a day to day basis.

Today I was in 11 shops and made 3 ebay shops and 2 on Amazon.

I think I would get that message every week , Then my account is closed.

As you are shopping with multiple merchants and not gaming the system I am sure this would be fine

Se1Lad

 M.A.S.H_2 said:

Still not got my card. So far I have have a transfer of 23k stop for further security check...not an issue on the face of it, but I had to chase them to get it sorted by phoning them instead of them asking me if it was ok. 

Also have the card number stop working when shopping at the supermarket. They frozen the number stoping me from using it. Took two days to get it sorted. They take forever to reply on the app messaging system. In the end it was the way I was using the card. Was buying stuff individually to maximize the round up 5% reward. Got this message 

"Hi Andrew, good evening. My name is A*****. I hope you are doing great. We have reviewed your account and have identified that your spending does not fall under the definition of ‘day to day’ spending in respect of your round-up facility. In line with the terms and conditions of holding an account, the round-up facility should not be used to inflate your round-up balance. We understand that this is a fantastic new feature however we must advise you that it should only be used for normal everyday spending. At this stage, we are just making you aware of how the round-up facility is intended to work, however should this activity continue we will have to close your account.

" 

But it is my everyday spending...just bought one at a time.

Growing pains...but also cost cutting by not having the correct number of staff imho. The max it should take to get back to someone's message is 30min-60min. Not two days

They say in the message that 'the round-up facility should not be used to inflate your round-up balance.'  This sounds like what you are doing by spitting items from the same shop into individual transactions.