Calor - increased LPG Bulk Domestic price after I ordered

nb_bob

Hello. Details below.

• We've been with Calor for the last two years on a fixed price contract of 38p/litre. Contract ended on 4th March 2022.

• 11th April - Our Calor online account stated our gas price was still 38p/litre so we ordered gas.

• 13th April - Checked online account again and price was still 38p/litre ( I have a screen shot)

• Gas delivered on 28th April.

• Next invoice received and they have charged 53p/litre

I've phoned Calor and they are looking into it but I'm interested on people's opinions.

Thanks in advance.

canaldumidi

Send them payment for the gas you ordered, based on the price you ordered at.

nb_bob

Update: Calor have honored the original 38p/litre price. Invoice paid.

lohr500

And so they should. A good result.