Wrong bank account for compensation British Airways

[Deleted User]

My husband and I had booked two separate flights to go to Hamburg in April. The reason why we booked separately was because I had vouchers and Avios points, and cannot use them for one booking. We've done this before with BA and it's worked. We usually ask if we can sit together when we check in, so all works out. So when BA cancelled our flights six days before we were due to fly, we got our refunds back within seven days, which was fine. On 6th May, after reading Martin's article about compensation, I put in two claims for myself and my husband. When you do so, you have to put in your bank details so they can pay the money in. I wasn't expecting anything for at least a month, so was pleasantly surprised when I received an email on 14th May, for my claim, from BA, to inform me that I was due £213 (€250). The email stated that the money would go into my Barclays Bank account. And there lies the rub! I don' have a Barclays Bank account. The account details I put in on my claim were my Royal Bank of Scotland account - no link to Barclays whatsoever. I tried using BA Chat - but they told me I have to speak to Customer Relations. I tried calling, but they told me I had to speak to Customer Relations. I even left a message on BAFlyer Forum for BA Refund Helper, and he told me I have to speak to Customer Relations. However, there is no phone number for Customer Relations. No 'press one' etc to even get through to them. The only way is to go back onto the Claims/Complaints form to register your complaint or concern. I did so, but I'm not sure what happens next. My husband has not had his email through from BA yet to inform him of his Compensation, so it will be interesting to see if the money is due to go into his 'Barclays Bank account' too. I'm hoping that the email was just a typing error, but I don't want to have to fight BA because they've paid my compensation into someone else's account. Perhaps it is stalling tactics! Can anyone advise please?

JC1972

BA said on 3 May that it had paid compensation & out of pocket expenses to my Nationwide a/c.  I do have a Nationwide a/c.  As of 17 May no money has been received.   I suspect nothing is being paid out by BA and won't be...  On 24 May the I'm submitting a claim to the Small Claims Court.

Incredible that it's come to this for Britain's flag carrier airline.

bagand96

JC1972 said:

Incredible that it's come to this for Britain's flag carrier airline.

This is the sort of comment you hear a lot about BA.  But it's similar to the Ryanair reputation, as long as people keep paying to fly with them, there's no reason for them to improve.  I often wonder when the last time BA really were anything "World Class" which is what people seem to expect from them?  I'm certainly too young to remember!

You only have to look at the FlyerTalk or HeadForPoints forums, great resources that they are, but you see people bending over backwards to accrue Avios and maintain loyalty club status, they take their premium flights then just moan about how awful the flight was and BA is!