Call and Text claiming to be from Halifax

Daliah

Even if Halifax uses the numbers, they can be spoofed. The only safe way to find out whether the calls were genuine is to call Halifax on a number you know is actually genuine, or to pop into a Branch.

dggar

noh said:

Have you called Halifax yet on a known number?
It is more than likely a genuine fraud alert.

Tried several times. get told that the queue for answers is at least 1Hr each time!

diystarter7

Texts, emails, phone calls. Never use the number in the aforementioned but look it up on the net.

dggar

Deleted_User said:

https://twitter.com/RoseLS01/status/1351959324713771013

I just clicked on the ASK HALIFAX BANK link in your post.
It gave me this result.

AskHalifaxBank

@askhalifaxbank

Hi there, this page is inactive. To contact Halifax, please visit the

@HalifaxBank

Twitter page.

Joined June 2019

0 Following

0 Followers

phillw

dggar said:
Tried several times. get told that the queue for answers is at least 1Hr each time!

And have you waited an hour?

FWIW I would always phone the number on the back of the card. Hackers can't easily replace that.

dggar

phillw said:

dggar said:
Tried several times. get told that the queue for answers is at least 1Hr each time!

And have you waited an hour?

FWIW I would always phone the number on the back of the card. Hackers can't easily replace that.

No waited 45 mins on 1st attempt and used the number on the back of the card.
I've also used a contact number from Halifax web site and 159. after going through ID checks you get the message about the que length.

TOP_CAT

I waited a hour to speak to Halifax fraud team today that took 1h15min then called a second time that took like 45 mins or more who knows .

Its not the end of the world you just multi task on speaker phone and get it done an over with .

ranciduk

Halifax telephone customer service is an absolute and utter disgrace

basically they don’t want to talk to ANYONE

and covid provides the perfect excuse to ignore their customers

 very reluctantly I’ve now got apps for all my bank accounts - never wanted to as I don’t trust anything online due to hackers and spammers and crooks

but you’ve no choice- they don’t want to talk to people - end of 

i don’t know why anyone bothers with Halifax anymore anyway as their interest rates are pathetic too

Daliah

ranciduk said:

i don’t know why anyone bothers with Halifax anymore anyway as their interest rates are pathetic too

They have the superb Reward accounts 

TOP_CAT

Barclays in london yesterday has only automated machine service in branch ,no counter service at all counter service is finished at the branch in question .

This is what your up against .

Halifax is a PIA  but you can still get things done ....until you cant 

What choice do you have is the question and for how long ?