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3 refusing to issue PAC

Exemplar
Exemplar Posts: 1,607 Forumite
Part of the Furniture 1,000 Posts Name Dropper
Went online with 3 earlier to get a PAC to move a contract away from them to O2. Contract is in last 30 days, been with them for 8 years and never missed a payment. 3 refused to give PAC there and then and stated 'we will reply to you within 48 hours'. I asked to raise as a complaint and was told no. Gits. Absolutely zero reason to refuse PAC.
'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
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Comments

  • Neil_Jones
    Neil_Jones Posts: 9,414 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Why are you speaking to Three?

    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/text-to-switch-simple-to-switch-mobile-network - "If you want to switch and keep your existing phone number, text ‘PAC’ to 65075 to begin the process.

    Your current provider will reply by text within a minute. They will send you your PAC, which will be valid for 30 days. Their reply must also include important information about any early termination charges or pay-as-you-go credit balances.

    You then give the PAC to your new provider and they must arrange for the switch to be completed within one working day."



  • Qew
    Qew Posts: 54 Forumite
    Third Anniversary 10 Posts Name Dropper
    edited 9 May 2022 at 8:55PM
    Coincidentally, I'm currently on Three and earlier today I sent for my PAC by texting PAC and my date of birth (DDMMYY) to 65075 (you'll need to send your date of birth as well as PAC, because if you don't, they'll send a text back asking you to do so). As mentioned above, a minute later a text was sent back with my PAC. So sending for a PAC via text does work.

    Also, about an hour or so later, I got a text offering me a substantially better deal from Three if I stayed with them, applicable for the duration of the PAC.
  • P1Fanatic
    P1Fanatic Posts: 351 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    edited 11 May 2022 at 11:43AM
    Qew said:
    Coincidentally, I'm currently on Three and earlier today I sent for my PAC by texting PAC and my date of birth (DDMMYY) to 65075 (you'll need to send your date of birth as well as PAC, because if you don't, they'll send a text back asking you to do so). As mentioned above, a minute later a text was sent back with my PAC. So sending for a PAC via text does work.

    Also, about an hour or so later, I got a text offering me a substantially better deal from Three if I stayed with them, applicable for the duration of the PAC.
    I did the same although the offer they suggested was with SMARTY mobile (their sister company) for 60Gb at £10pm and said the offer was available until my PAC expires (after 30 days). Speak to SMARTY 1 week later and offer is no more so Three are blatantly telling porkies. Probably ok if another Three offer but just be wary about what they say.
  • flaneurs_lobster
    flaneurs_lobster Posts: 5,195 Forumite
    Fifth Anniversary 1,000 Posts Photogenic Name Dropper
    60GB for £1 / month? Don't think I'd have waited a minute, let alone a week, if I'd been offered that deal.
  • P1Fanatic
    P1Fanatic Posts: 351 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    60GB for £1 / month? Don't think I'd have waited a minute, let alone a week, if I'd been offered that deal.
    Haha typo. £10pm obvs. Post updated  :)
  • Exemplar
    Exemplar Posts: 1,607 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Why are you speaking to Three?

    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/text-to-switch-simple-to-switch-mobile-network - "If you want to switch and keep your existing phone number, text ‘PAC’ to 65075 to begin the process.

    Your current provider will reply by text within a minute. They will send you your PAC, which will be valid for 30 days. Their reply must also include important information about any early termination charges or pay-as-you-go credit balances.

    You then give the PAC to your new provider and they must arrange for the switch to be completed within one working day."



    I did that and received an SMS back stating 'this number is no longer with 3'. Apologies I was not clear. That is why I did the on line chat.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

    I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
  • Exemplar
    Exemplar Posts: 1,607 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Resolved - it was because I had used Rob instead of Robert (example) when I started the chat. So it was my fault...
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

    I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
  • d123
    d123 Posts: 8,708 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    P1Fanatic said:
    Qew said:
    Coincidentally, I'm currently on Three and earlier today I sent for my PAC by texting PAC and my date of birth (DDMMYY) to 65075 (you'll need to send your date of birth as well as PAC, because if you don't, they'll send a text back asking you to do so). As mentioned above, a minute later a text was sent back with my PAC. So sending for a PAC via text does work.

    Also, about an hour or so later, I got a text offering me a substantially better deal from Three if I stayed with them, applicable for the duration of the PAC.
    I did the same although the offer they suggested was with SMARTY mobile (their sister company) for 60Gb at £10pm and said the offer was available until my PAC expires (after 30 days). Speak to SMARTY 1 week later and offer is no more so Three are blatantly telling porkies. Probably ok if another Three offer but just be wary about what they say.

    Smarty currently have an offer of 100GB for £12 a month.
    ====
  • shiraz99
    shiraz99 Posts: 1,791 Forumite
    1,000 Posts Third Anniversary Name Dropper
    P1Fanatic said:
    Qew said:
    Coincidentally, I'm currently on Three and earlier today I sent for my PAC by texting PAC and my date of birth (DDMMYY) to 65075 (you'll need to send your date of birth as well as PAC, because if you don't, they'll send a text back asking you to do so). As mentioned above, a minute later a text was sent back with my PAC. So sending for a PAC via text does work.

    Also, about an hour or so later, I got a text offering me a substantially better deal from Three if I stayed with them, applicable for the duration of the PAC.
    I did the same although the offer they suggested was with SMARTY mobile (their sister company) for 60Gb at £10pm and said the offer was available until my PAC expires (after 30 days). Speak to SMARTY 1 week later and offer is no more so Three are blatantly telling porkies. Probably ok if another Three offer but just be wary about what they say.
    My brother had difficulty doing a number port between Three and Smarty, as they're the same company. He had to do a "triangular" port, ie, get a different SIM (eg Vodafone), port out from Three to that, then back onto Smarty.
  • P1Fanatic
    P1Fanatic Posts: 351 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    shiraz99 said:
    P1Fanatic said:
    Qew said:
    Coincidentally, I'm currently on Three and earlier today I sent for my PAC by texting PAC and my date of birth (DDMMYY) to 65075 (you'll need to send your date of birth as well as PAC, because if you don't, they'll send a text back asking you to do so). As mentioned above, a minute later a text was sent back with my PAC. So sending for a PAC via text does work.

    Also, about an hour or so later, I got a text offering me a substantially better deal from Three if I stayed with them, applicable for the duration of the PAC.
    I did the same although the offer they suggested was with SMARTY mobile (their sister company) for 60Gb at £10pm and said the offer was available until my PAC expires (after 30 days). Speak to SMARTY 1 week later and offer is no more so Three are blatantly telling porkies. Probably ok if another Three offer but just be wary about what they say.
    My brother had difficulty doing a number port between Three and Smarty, as they're the same company. He had to do a "triangular" port, ie, get a different SIM (eg Vodafone), port out from Three to that, then back onto Smarty.
    Mine worked fine. Requested it Friday lunchtime and was completed Monday afternoon. Only issue I had was imessage on my iPhone 12 was still using the temp number and I could not change it even with a reboot. Spoke to Smarty Tech Support on chat (very quick) and they advised a reset of network settings and that did the trick.
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