Parcel left on doorstep-not there when i got home

born_again

Would a courier even try the door?
Dangerous ground going into someone's property.

DPD app does not give option for IN porch.

Ergates

born_again said:

Would a courier even try the door?
Dangerous ground going into someone's property.

DPD app does not give option for IN porch.

If I was a courier, I'd be very reluctant to open (or even try) a door - unless I'd spoken directly to the person in question (e.g. if they were a regular customer).

However, the alternative to following the instructions are either a) don't deliver the item and leave a card or b) leave on the doorstep and accept the risk.   Looks like they went with option b).

NBLondon

born_again said:

Would a courier even try the door?
Dangerous ground going into someone's property.

If the delivery instructions say "Leave in Porch" - then opening the door to access the porch is perfectly acceptable.  If the door is locked, then leave a card.

If no instructions, don't try the door.

I have an open porch - it keeps the rain off while you fumble with keys but anything left there is visible from the pavement so it isn't a "safe place" and I would not ask for anything to be left there.

Amusing Diversion:   A week or so ago I came home to find a fox in next-door's front garden tucking into Chicken Tikka Masala.  My neighbour had ordered a takeaway on Just Eat while he was still in the pub.  The delivery driver arrived, got no answer and texted.  Neighbour was still playing darts so he told the delivery driver to just leave it in the porch as he'd be back in 5 minutes.  He was - but the fox was faster!

Bexxie1979

looks like I’m stuffed 

biscan25

Not the best outcome. Looks like LBA then.

JustAnotherSaver

This forum needs to have a list of abbreviations explained at the top of every page.

Leeds Bradford Airport?

user1977

It's the well-known cricketing term, Leg Before Ankle.

RogerBareford

NBLondon said:

born_again said:

Would a courier even try the door?
Dangerous ground going into someone's property.

If the delivery instructions say "Leave in Porch" - then opening the door to access the porch is perfectly acceptable.  If the door is locked, then leave a card.

If no instructions, don't try the door.

Not long ago i saw a security camera video on social media which was posted by someone annoyed at a delivery driver for "walking into my house" where in the video it looked like a porch but lead directly into the house. The comments were quite critical of the delivery driver and some even accussed him of basically breaking into the house.

So i can see why delivery drivers are reluctant to open doors that look like external main doors with no way of seeing into the porch.

The OP did post a picture of their porch (which i assume was removed as it had a plaque showing their number and street address) and it would have been difficult for the delivery driver to see if the door let into the house or not as the glass was not clear.

biscan25

Letter before action; a letter you send to the retailer requesting payment before taking them to the small claims court.

Sorry, must avoid using TLAs

Manxman_in_exile

Bexxie1979 said:

looks like I’m stuffed 

Before sending a Letter Before Claim (or Action) go back to Emma and quote s29 of the Consumer Rights Act 2015 to her.

Consumer Rights Act 2015 (legislation.gov.uk)

Point out that the goods that you bought and which they sent to you are their responsibility until they have either been delivered into your physical possession or into the physical possession of another person you have nominated.  Challenge them as to where in the legislation it says that it is ok for them to leave the goods in a "safe place".  (Hint: it doesn't).

Explain that as they (or their agent DPD) did not comply with the requirements of the legislation, then the goods remain their reponsibility.  Tell them that if they don't agree within 48 hours you will be sending a Letter Before Claim/Action.

If they don't agree, come back here for further advice.

Note that they are right that you can't do a chargeback because the goods were delivered.  (For the purposes of chargeback even a delivery to a wrong address counts as delivery).

[Edit:  I see I've already suggested on page one that you do the above.  Did you quote and explain the law to them?]

====================================================================

Separate question, but what did you actually tell DPD?  I ask because somebody else has said that there is no option to stipulate "Leave in porch".  Why does Emma/DPD believe you were happy for the goods to be left in a safe place?


FWIW and for the reasons I stated earlier, I would never say "Leave in porch".  It's asking for trouble.  I'm not convinced a non-native english speaker would know what a porch is.  Indeed, not everybody here can agree what a porch is.  And as others have said I can perfectly understand a delivery driver being extremely reluctant to open what appears to be a door into somebody's house - whether a porch or not and regardless of what their instructions say.

Having said that, I do think the law is on your side.  (But I do wonder if there will come a point where a court says it's the purchaser's fault something has gone astray because of the instructions they have given regarding delivery)