Parcel left on doorstep-not there when i got home

Aylesbury_Duck

I assume that door was unlocked?  If it wasn't, how would the courier have left the item in the porch anyway?  In that case they should have taken the parcel away and awaited further instructions.

user1977

Probably not too difficult to figure out in the OP's case that the "real" front door is within (assuming that's obvious through the windows) - the other example posted earlier just looks like a standard front door to me, I would have to be a brave courier to try the door in the hope it's unlocked.

Anyway, no matter your working definition of "porch", it obviously wasn't left in anything.

Aylesbury_Duck

user1977 said:

Anyway, no matter your working definition of "porch", it obviously wasn't left in anything.

A hurry ?

the_lunatic_is_in_my_head

Bexxie1979 said:

Where do I stand with my consumer rights?

The answer to this is very simple, the goods remain at the trader's risk until

https://www.legislation.gov.uk/ukpga/2015/15/section/29/enacted

they come into the physical possession of—

(a)the consumer, or

(b)a person identified by the consumer to take possession of the goods.

If the retailer does not wish to bear the risk of them being left in a safe place they should instruct their delivery agent not to provide such a service (or deliver the goods themselves).Left outside a door meets neither of the above, (without passing comment on the OP but as a general note) any issues surrounding dishonestly are a separate matter.

Letter before action (templates on Google) followed by small claims if the value of the goods warrants this.

mattyprice4004

Was the porch unlocked? 
When I worked for Parcelforce the vast majority of porches I tried to deliver parcels to were locked. 

Murphybear

I get a lot of parcels delivered and as I am usually around never had a problem.  One one occasion I wasn’t and I got an email saying it had been left in the porch.  It made me laugh, we don’t have a porch of any description 

it was actually left in our communal entrance

sheramber

tracking for one specific courier regularly said left in porch.

Not only did I not have a porch but the items had been handed to me through then open front door.

pinkshoes

Bexxie1979 said:

Thank you for all of your replies. I fear I’m going to be in a bit of a battle. So frustrating and upsetting.

This is a picture of the message I received in the hospital from the DPD driver. And the other picture is the front of my house and the offending porch. 

I would continue to battle with the retailer, because as per the photo evidence, the parcel was clearly NOT left IN the porch but instead dumped on the front door step.

(I assume if you zoom out from this photo, there is no such open porch like structure above the door?

Ergates

F1shyFingers said:

Do you really think that a court would find the courier negligent for leaving something outside a front door in an area that could be ambiguously viewed as being a porch, as per the instructions?

I think it pretty obvious that any court would see there is a world of difference between leaving something on a front step in full view of anyone and everyeone walking past, and leaving something in a porch behind a closed door where it can't be seen.

user1977

F1shyFingers said:

the_lunatic_is_in_my_head said:

Bexxie1979 said:

Where do I stand with my consumer rights?

The answer to this is very simple, the goods remain at the trader's risk until

https://www.legislation.gov.uk/ukpga/2015/15/section/29/enacted

they come into the physical possession of—

(a)the consumer, or

(b)a person identified by the consumer to take possession of the goods.

If the retailer does not wish to bear the risk of them being left in a safe place they should instruct their delivery agent not to provide such a service (or deliver the goods themselves).Left outside a door meets neither of the above, (without passing comment on the OP but as a general note) any issues surrounding dishonestly are a separate matter.

Letter before action (templates on Google) followed by small claims if the value of the goods warrants this.

Do you really think that a court would find the courier negligent for leaving something outside a front door in an area that could be ambiguously viewed as being a porch, as per the instructions?

Like I said above, it doesn't look like it was left "in" anything.