Utilita smart meter

pochase

If the gas meter is not mixed up you should speak to Utilita why you are charged the higher rate for 60KWh, 2 per day for 30 days while you don't use gas on most days.

Davidc4

pochase said:

If the gas meter is not mixed up you should speak to Utilita why you are charged the higher rate for 60KWh, 2 per day for 30 days while you don't use gas on most days.

They are sending someone out to verify the meters locations so they will check the gas at the same time. The gas meter serial number matches the bill. I use very little of it as I don't run the heating and only use it for baths and showers, washing dishes/ hands. 

I'll get the electricity sorted first then ask about the has bill amount just to double check it. 

molerat

pochase said:

If the gas meter is not mixed up you should speak to Utilita why you are charged the higher rate for 60KWh, 2 per day for 30 days while you don't use gas on most days.

They charge the 2 kWh per day over the billing period so if you use nothing for 29 days and 60 kWh on day 30 it will all be at the higher rate.

pochase

molerat said:

pochase said:

If the gas meter is not mixed up you should speak to Utilita why you are charged the higher rate for 60KWh, 2 per day for 30 days while you don't use gas on most days.

They charge the 2 kWh per day over the billing period so if you use nothing for 29 days and 60 kWh on day 30 it will all be at the higher rate.

Where exactly did you find this information? Utilita claims that this is reset every day.

molerat

They don't actually state that they reset it every day, it is a bit open to interpretation.

Smart Energy is based on 2 kWh per day

How does the structure of this tariff work?

*Our Smart Energy tariff has two unit rates and no standing charge The First Rate is collected for the first 2 kWh of electricity or 2 kWh of gas used per day. The Saver Rate applies for all remaining kWh of electricity or gas used in the day.

pochase

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Our Smart Energy tariff has two rates to help you budget every month. Once your daily spend reaches around 50p per fuel, our Saver Rate kicks in and your energy gets cheaper! Not only that, we also don’t have a Standing Charge so if you’re not using any energy, we won’t charge you for it.

Davidc4

The plot thickens today slightly. I hadn't heard anything so have Utilita a call to chase it up. Today I received an email saying that as I didn't have a direct debit set up (I pay it manually which I find easier) they were going to put me on a premium tariff. They still haven't sorted out the mixed up meter so I'm obviously going to refuse the DD until it is. 

Davidc4

Help needed! They still haven't resolved it and after several phone calls in which they stated I did not need to pay anything until the correct bill amounts were worked out and the meters were allocated to the correct addresses again I've now received a final reminder. Only received it tonight as I've not been in the country. Every time I've had a bill payment reminder I have called them and they've said the account was on hold. I'm at a loss as to what to do now. Complaint first raised on May 9th 2022.