Go Outdoors - Beware!

I bought a tent 5 weeks ago from Go Outdoors at a price of £325. To get this hugely discounted price, the salesman said, I had to buy membership at a cost of £5.

The same tent is now £225 at Go Outdoors, Amazon and others. I asked if I could return it and repurchase at the lower price as it has never been out of the bag, but they say the 28 day window for returns has expired by 7 days.

They suggested taking the tent to the shop and "try" to return it, but add that there is no guarantee the shop will accept it. They keep repeating "sorry for the inconvenience".

I realise I have no legal rights but just want to warn others to be careful when shopping at Go Outdoors. Their discounted prices are definitely not all they seem to be!
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Comments

  • 400ixl
    400ixl Posts: 2,785 Forumite
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    Was it at £225 on Amazon 5 weeks ago?
  • powerful_Rogue
    powerful_Rogue Posts: 7,514 Forumite
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    Bit unfair on GoOutdoors. Prices rise and drop all the time.
  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
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    edited 7 May 2022 at 8:18PM
    zaksmum said:
    I had to buy membership at a cost of £5.

    Its ridiculous customers are forced to pay £5 for the privilege of shopping there, I've never bought from there because of this annual "membership fee". They sell decent stuff but they're not cheap even with their claimed "discounts". The membership fee and discounts are a marketing ploy.


  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
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    edited 7 May 2022 at 8:42PM
    zaksmum said:
    I had to buy membership at a cost of £5.

    Its ridiculous customers are forced to pay £5 for the privilege of shopping there, I've never bought from there because of this annual "membership fee". They sell decent stuff but they're not cheap.

    No-ones forced to pay £5.
    Can you shop there without paying it?
     


  • MarvinDay
    MarvinDay Posts: 256 Forumite
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    edited 7 May 2022 at 8:58PM
    zaksmum said:
    I had to buy membership at a cost of £5.

    Its ridiculous customers are forced to pay £5 for the privilege of shopping there, I've never bought from there because of this annual "membership fee". They sell decent stuff but they're not cheap
    No-ones forced to pay £5.
    Can you shop there without paying it?
     


    Possibly, but you can choose to pay for membership just as you can choose to pay to be a Costco member (provided that you qualify). No one forces you to pay the membership fee as it's left up to you to decide whether or not it makes financial sense to sign up.
  • marlot
    marlot Posts: 4,934 Forumite
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    zaksmum said:
    I had to buy membership at a cost of £5.

    Its ridiculous customers are forced to pay £5 for the privilege of shopping there, I've never bought from there because of this annual "membership fee". They sell decent stuff but they're not cheap.

    No-ones forced to pay £5.
    Can you shop there without paying it?
     


    Yes.  But you pay higher prices.

    Or you can try Blacks, Millets and Ultimate Outdoors - they're all part of the same group, and sell many of the same items.
  • zaksmum said:
    I had to buy membership at a cost of £5.

    Its ridiculous customers are forced to pay £5 for the privilege of shopping there, I've never bought from there because of this annual "membership fee". They sell decent stuff but they're not cheap.

    No-ones forced to pay £5.
    Can you shop there without paying it?
     


    Yes I think you can, you just won’t get the ‘members discounted price’
  • zaksmum
    zaksmum Posts: 5,529 Forumite
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    400ixl said:
    Was it at £225 on Amazon 5 weeks ago?
    I don't know, is there a way of finding out?
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