Didn’t submit meter reading now have £8000 bill for two years- anything I can do?

madrugada87

Yes I know I should have done a meter reading but it’s done now and I need some advice…

This bill was for a three bed semi- three storage heaters and two bedrooms that were  never heated- no gas to house. No heating in kitchen either - occasionally used electric fire there. 

Estimate was £93 per month and over the two years we were told we’d got a credit of nearly £1000.

Then we put a reading in three months before we moved out and one at the end and it generated a bill of £8000 for the whole time. The last three months we worked out this would have been £500 a week! 

We’ve moved out and the letting agency haven’t yet given us their  meter readings and we can’t access the house now as have moved out.
This is with Eon who changed to Eon  next during this period too.
 
any advice?

pochase

Welcome to the forum.

First question did you do a meter reading when you moved in? If so can you give us the meter readings when you moved in, the reading three months before you moved out, and the final reading?

Did you have E7?

The estimated £93 is that your direct debit?

The £8000, is that the billing amount or what you still owe?

What do you mean with 

The last three months we worked out this would have been £500 a week! 

and why would you need the readings of the letting agent if you have done your own final reading?

Last one, were you on the standard variable tariff or on a fix?

Robin9

Have you readings from when you moved in - I hope these were your readings and not of the agency. Have you the readings of 3 months ago and the ones you gave as you moved out please?

I don't understand "the letting agency haven’t yet given us their  meter readings"   What's that got to do with things ?

sheramber

Estimate was £93 per month and over the two years we were told we’d got a credit of nearly £1000.

Were readings submitted at the end of each year or was the credit based on  estimated readings.?

Robin9

sheramber said:

Estimate was £93 per month and over the two years we were told we’d got a credit of nearly £1000.

Were readings submitted at the end of each year or was the credit based on  estimated readings.?

If you never gave any readings then your supplier would have been guessing

sheramber

Robin9 said:

sheramber said:

Estimate was £93 per month and over the two years we were told we’d got a credit of nearly £1000.

Were readings submitted at the end of each year or was the credit based on  estimated readings.?

If you never gave any readings then your supplier would have been guessing

I think you replied to the wrong person,

Robin9

Sorry @sheramber - I was intending a comment for OP

theoretica

madrugada87 said:

Then we put a reading in three months before we moved out and one at the end and it generated a bill of £8000 for the whole time. The last three months we worked out this would have been £500 a week!

500 a week confuses me - are you saying the large bill was just between the reading you had a few months ago and the final moving out reading?  Or that it was over the entire 2 years?  Were the two readings this year consistent with each other? 

What sort of meter was it?  What were the readings?  Some with dials it can be a bit to easy to read the next digit up when the meter hasn't quite got there yet.  And the old ones with dials that turn in opposite directions can be even worse.

Mstty

It seems unlikely you have used (very approximately) 25000 kWh of electricity a year.

Do you know the start reading when you moved in and exactly how many kWh are EON next suggesting you have used?

SAC2334

Eco 7 meters were incorrectly read by both meter readers and customers alike getting the day and night reads mixed up . Rate 1 is day rate most of the time , rate 2 night on digital electric meters  .Get these two mixed up and a customer would get a much lower bill for many years. 
.If the correct registers were imputed then a large catch up bill would be produced
I would nt trust a supplier to know either which rate was correct especially Eon who I found to be one of the worst along with EDF and Scottish Power

diystarter7

Those responding have missed the main point, IE the T did not read the meter for 2 years and just took the supplier's monthly payments at face value.

Therefore, it could indeed be 8k outstanding as they may have been on varying rate etc and these heaters, cookers and hot water cost a bomb

I may have misunderstood but doubt this.

If above is true, ask the co for extra time to may payments and take it from there.