Lastminute.com

Bevpearce007

Hello. I booked a flight with Lastminute.com home from Barbados with KLM with a transit of 6 hrs in Amsterdam before our flight back to the Uk.
I was advised to take out the FullFlex insurance as the flight was non refundable. And told I would get 90% of the ticket price back in a voucher if I needed to cancel.  So I did.....when booking ID made a mistake in the dates of return and contacted lastminute.com who said I could change flights and put in a request.  Eventually I received the right flight and Paisley the supplement. 
Lastminute.com contacted me later and said they had found a cheaper flights and gave me a refund of £5 euros (really) when I checked the details they had given me a 30 hour lay over in Amsterdam. I'm 65 and my travel companion is 74. We could not stay in the airport for 30 hours. And could not afford a hotel in Amsterdam. I called lastminute.com on 7 different occasions and was told the flights were sorted and to check my booking on manage my booking. Each time the lay over was 30 hrs. We panicked at being stuck and eventually decided to can clearly.  I paid out £1302 with baggage, and seats with leg room. At no time I was told this would not refunded and also airport charges.  It's their fault we canceled and the holiday isn't till November so why did we only get £873.32 back. We have lost hundreds.....my friend and I have fallen out, she lost her husband at the beginning of lockdown and spent 2 years alone and have not been away for 20 years having nursed him. I feel responsible for all the errors that have been made and the lose of our holiday....do I have any redress. I have spoken to lastminute.com and they say No. They say it's clearly stated on the booking it the cost of the ticket only you get back. But I thought that was the ticket cost!
I'm so confused and bewildered! I would appreciate any advise and direction.
Thank you for your help in this matter.
 Bev.

Katiehound

Sorry to hear that story

I don't think this is the right board to post- probably travel & transport would be more appropriate so that you get a response

MSE_ForumTeam5

We've moved this to the Overseas Travel board.

heatherw_01

MSE_ForumTeam5 said:

We've moved this to the Overseas Travel board.

Thank you.

Not all ambassador tools are working so we can't move right now, but the forum team have moved this for you now

sheramber

The refund is on the flight price only, not on ancillary products such as baggage, etc

tightauldgit

Bevpearce007 said:

Hello. I booked a flight with Lastminute.com home from Barbados with KLM with a transit of 6 hrs in Amsterdam before our flight back to the Uk.
I was advised to take out the FullFlex insurance as the flight was non refundable. And told I would get 90% of the ticket price back in a voucher if I needed to cancel.  So I did.....when booking ID made a mistake in the dates of return and contacted lastminute.com who said I could change flights and put in a request.  Eventually I received the right flight and Paisley the supplement. 
Lastminute.com contacted me later and said they had found a cheaper flights and gave me a refund of £5 euros (really) when I checked the details they had given me a 30 hour lay over in Amsterdam. I'm 65 and my travel companion is 74. We could not stay in the airport for 30 hours. And could not afford a hotel in Amsterdam. I called lastminute.com on 7 different occasions and was told the flights were sorted and to check my booking on manage my booking. Each time the lay over was 30 hrs. We panicked at being stuck and eventually decided to can clearly.  I paid out £1302 with baggage, and seats with leg room. At no time I was told this would not refunded and also airport charges.  It's their fault we canceled and the holiday isn't till November so why did we only get £873.32 back. We have lost hundreds.....my friend and I have fallen out, she lost her husband at the beginning of lockdown and spent 2 years alone and have not been away for 20 years having nursed him. I feel responsible for all the errors that have been made and the lose of our holiday....do I have any redress. I have spoken to lastminute.com and they say No. They say it's clearly stated on the booking it the cost of the ticket only you get back. But I thought that was the ticket cost!
I'm so confused and bewildered! I would appreciate any advise and direction.
Thank you for your help in this matter.
 Bev.

I'm slightly confused by the chain of events... you booked a flight, then realised you made a mistake and asked to change it, which you did (to one you were happy with?) and then lastminute.com changed it AGAIN to one with a 30 hour layover? 

Did you agree to this later change? 

If you agreed to the flight with the 30 hour layover and then changed your mind then I think you don't have much comeback to them. And yes, the cost of the ticket when getting a refund doesn't generally include things like baggage and legroom.