ROYAL MAIL COMPENSATION LEVELS
edited 27 April 2022 at 7:28PM
in Ebay, auctions, car boot sales, post & parcels
24 replies
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333 Posts

Is it just me or have the different levels of compensation disappeared off the RM site.......last week I was able to choose small parcel with free cover for £20 or increase to £50 £100 etc for a small increase but now all services don't show that option
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https://www.royalmail.com/sites/royalmail.com/files/2022-04/royal-mail-our-prices-april-2022-v2.pdf
All views are my own and not the official line of MoneySavingExpert.
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
https://www.royalmail.com/price-finder
I had a choice of small parcel untracked with £20.00 compensation for £3.35 (used to be £3.20) or signed for with £50.00 compensation for £4.45.
I still do have that choice.
They are different products.
(prices are not online prices).
Also the prices might help narrow it down, what were you paying to increase the compensation? a standard 2nd class small parcel postage bought online is £2.85 m small 2nd class parcel signed for is £3.95 (both these are up to 2KG). You also have the option of 1st class or larger parcels but the service used dictates the level of comp.
The only other suggestions is either a third party site like Parcel2go that allows you to opt for different compensation BUT if you use a Royal Mail option it reverts back to their stated comp level. Might it be that and you have just misunderstood what you are seeing . Or one of the tracked services which are more expensive but possibly offer more comp, I don’t use them so don’t know if comp level can be reset .
All views are my own and not the official line of MoneySavingExpert.
(Screenshot is of the mobile site but it does the same on a desktop as well.)
I'm not sure what the OP means about 'just takes a few more clicks to find'.
The compensation for 2nd class small parcel has been £20.00 for ages with no option to upgrade the compensation unless you choose a different product. e.g. small parcel signed for.