Connells estate agent experience

NoFaith

TheJP said:

NoFaith said:

@TheJP I am not stopping people to voice their positive reviews, but it seems you are quite offended when someonce voices his/her negative experience about Connells !!  As I told previously, you are defending Connells quite hard.

You accused me of being a Connells employee. All because I've stated i had a very good experience with them. You then went on a dormant thread and said be weary there are some EAs on here defending EAs which was so obvious you were pointing at me. 

As much as some people on this forum have had a bad experiences there will be some that have had good ones and i can rightly state that without accusations of people an insider.

You may have good experience with them and thats fine, but why are you so offended if someone is looking and commenting at old thread where other users have bad experience with Connells ? And that old thread is just 2 months old. So not old at all. Its quite recent started 1st Feb 2022.

UnderOffer

Is the house occupied? Could you put a note through the door stating your offer and saying you have not heard from EA so will be looking at other properties. Leave your details so vendor can have option to contact you to clarify situation, they may not want to speak directly, so expect to hear from EA. 

Contact EA saying similar, perhaps ask to view another property they are selling? 

Personally, if I didn’t hear within 24 hours I’d withdraw and look at something else. I suspect you are bidding against yourself. 

NoFaith

UnderOffer said:

Is the house occupied? Could you put a note through the door stating your offer and saying you have not heard from EA so will be looking at other properties. Leave your details so vendor can have option to contact you to clarify situation, they may not want to speak directly, so expect to hear from EA. 

Contact EA saying similar, perhaps ask to view another property they are selling? 

Personally, if I didn’t hear within 24 hours I’d withdraw and look at something else. I suspect you are bidding against yourself. 

put a note through the door stating your offer and saying you have not heard from EA so will be looking at other properties  ==> Nice Idea.

TripleH

Unless people used the same branch and got the same service, comparisons can contrast quite differently.

JP may have had a great service but on the flip side, prospective buyers could be cursing the agents to high heaven.

No Faith had a poor experience but likewise the sellers of property they were looking to buy could be singing songs about their wonderful experience.

newsgroupmonkey_

TripleH said:

Unless people used the same branch and got the same service, comparisons can contrast quite differently.

JP may have had a great service but on the flip side, prospective buyers could be cursing the agents to high heaven.

No Faith had a poor experience but likewise the sellers of property they were looking to buy could be singing songs about their wonderful experience.

This is the point I made. Estate Agents are generally shysters, but it will vary from branch to branch.

It's not necessarily a brand or company that will be bad.

The OP is on a mission to tell everyone they're wrong and that their opinions are invalid.

NoFaith

newsgroupmonkey_ said:

TripleH said:

Unless people used the same branch and got the same service, comparisons can contrast quite differently.

JP may have had a great service but on the flip side, prospective buyers could be cursing the agents to high heaven.

No Faith had a poor experience but likewise the sellers of property they were looking to buy could be singing songs about their wonderful experience.

This is the point I made. Estate Agents are generally shysters, but it will vary from branch to branch.

It's not necessarily a brand or company that will be bad.

The OP is on a mission to tell everyone they're wrong and that their opinions are invalid.

You have taken it in completely different direction. All I am saying is that, there are a few, who are definitely offended if someone is finding out that there are other sufferrers as well and their plight/pain (due to shody practices by Connells), is being mentioned in recent conversations.

eddddy

Tiglet2 said:

 Generally speaking, solicitors are not always very amenable to both their client and the agent continually phoning for updates on the same subject every day, so agents tend to be that annoying yappy dog that cause solicitors to sigh with irritation.

I'm intrigued by this. Do solicitors generally talk direct to estate agents?

(Presumably it's the seller's solicitor talking to the seller's estate agent - as opposed to the buyer's solicitor talking to the seller's estate agent.)

I would never allow my solicitor to talk to my estate agent. If there are any updates from my solicitor, I would want to know before my estate agent does. And there might be some updates which I choose not to tell my estate agent.

And presumably, no solicitor would take instructions from an estate agent.

TBH, I'd be surprised if most of the solicitors I deal with would agree to talk to estate agents - but maybe I'm wrong.

tooldle

Yes, it is common practice for agents and solicitors to speak, that is the sales progression team who will be speaking to solicitors. Agents cannot instruct the solicitor but they do check on progress up and down the chain. Their business is selling i.e. completing the sale, and it is therefore in their interests to make sure things are moving along. I’ve never known an estate agent not to do this, and in addition agents in the chain will speak to one another. 

Tiglet2

eddddy said:

Tiglet2 said:

 Generally speaking, solicitors are not always very amenable to both their client and the agent continually phoning for updates on the same subject every day, so agents tend to be that annoying yappy dog that cause solicitors to sigh with irritation.

I'm intrigued by this. Do solicitors generally talk direct to estate agents?

(Presumably it's the seller's solicitor talking to the seller's estate agent - as opposed to the buyer's solicitor talking to the seller's estate agent.)

I would never allow my solicitor to talk to my estate agent. If there are any updates from my solicitor, I would want to know before my estate agent does. And there might be some updates which I choose not to tell my estate agent.

And presumably, no solicitor would take instructions from an estate agent.

TBH, I'd be surprised if most of the solicitors I deal with would agree to talk to estate agents - but maybe I'm wrong.

Estate Agents continually telephone solicitors chasing updates and to help in their sales progression.  Solicitors don't like speaking to agents, but chasing is what agents do and clients usually want them to do it.  Solicitors cannot stop agents from telephoning.  Clients usually speak/chat to the agent far more than to their solicitor so often have a better bond with the agent.

A solicitor will not take instructions from an estate agent, but estate agents do get stroppy on the phone when they don't get the information they ask for.  A sales progressor feels fully entitled to ask for an update on behalf of a seller or buyer whenever they want.  It is annoying if the client emails a particular question and then an hour later the agent asks the same question, because the client hasn't yet had a response in their wished for timescale.

If an agent gets particularly demanding, then the solicitor can and does refuse to speak to them, but will update on occasions to keep the peace.

tooldle

NoFaith said:

Hi, I am in process in buying a property. Vendor'ss estate agent is Connells. Initially there were quick feedbacks on phone. Really quick feedbacks in the span of just 5 minutes. Then they asked for to go for my financial eligibility through their in house mortgage agent. Their Mortgage estate agent was charging fee. I asked them I can get mortgage without fee. I told them, I won't be taking mortgage but you can evaluate financial eligibility. After that evaluation, I was told that vendor is not happy with offer, I increased the offer on the spot on call. I didn't get any feedback for more than 2 weeks. Then I sent them an email on their branch office email adsress asking about my offer. I immediatelly got call that there is another higher offer. They should have told me about that. I sent them revised offer in email, and they are not responding again. Is something fishy ?

I sold and bought just over a year ago. I do know that all viewers of our property had to first satisfy our agents of their financial ability to proceed. Basically, unless the interested party had their funds in place the agent would not show them the property. Given the speed of the current market I am not surprised the agent wanted to check that you could afford the property before passing your offer on to the vendor. 

The simplest explanation is often the correct explanation I.e. the vendor has accepted an offer that they are happy with. That offer is not from you. You’ve now made a further offer despite having been told the vendor has accepted an offer from another party. It is not always about who offers the most. It can be about who the vendor would like to see owning their house, equally it could be a lower offer from a buyer who is immediately proceed-able, either paying cash of with no property of there own to sell. Sometimes, if all things are equal it comes down to who will be the easiest person to work with. If you think something is fishy now, would selling their house to you be a smooth process?
You saying in your opening line that you are in the process of buying a property, yet your offer is rejected.