Eon next

Rick71

Hi all I changed supplier from eon  next to British gas in march,in my eon next account it stated I was over 3000 in credit ,as soon as I asked for my final bill and refund my credit ,first they said they didn't have meter reading from british gas ,that was a lie as they did have it,with regards to my credit amount with eon as soon as I asked for refund it went from 3000 down to 727 pound ,after several emails to eon they saying there is only 727 in credit which is a lie there saying it was never in credit over 3000 ,well iM glad I took photo of my account with this amount in credit ,I have sent 5 emails to eon over this and to eon ceo who apparently won't reply thanks for reading my post any help would be very thankful 

gefnew

Use there complaints system.
Let us know if you're unhappy – complaints | E.ON Next (eonnext.com)

pochase

 Rick71 said:

Hi all I changed supplier from eon  next to British gas in march,in my eon next account it stated I was over 3000 in credit ,as soon as I asked for my final bill and refund my credit ,first they said they didn't have meter reading from british gas ,that was a lie as they did have it,with regards to my credit amount with eon as soon as I asked for refund it went from 3000 down to 727 pound ,after several emails to eon they saying there is only 727 in credit which is a lie there saying it was never in credit over 3000 ,well iM glad I took photo of my account with this amount in credit ,I have sent 5 emails to eon over this and to eon ceo who apparently won't reply thanks for reading my post any help would be very thankful 

You need to give us more information here.

A credit amount of 3000£ is very unusual, what was you monthly direct debit and what have you used in energy per year?

Did you give regular meter readings to EON? Did you give them a final reading, you are saying they should have gotten it from BG? Were your bills based on estimated readings?


It sounds at the moment as if they have calculated the final bill from the first real meter reading and worked from estimates before. 

Prue

Thanks for this. 
I was transferred to Eon Next from Eon in April 2021.
My monthly payments were £34 by direct debit.
In May 2021 they increased the amount to £60.
Thanks to Martin's post this morning I checked - I'm now £175.17 in credit!!!
Have just emailed them. 
I understood that if one was in credit over £100 the balance had to be paid back. Is this correct?

Astria

Prue said:

Thanks for this. 
I was transferred to Eon Next from Eon in April 2021.
My monthly payments were £34 by direct debit.
In May 2021 they increased the amount to £60.
Thanks to Martin's post this morning I checked - I'm now £175.17 in credit!!!
Have just emailed them. 
I understood that if one was in credit over £100 the balance had to be paid back. Is this correct?

No, as they'll typically say you are building credit for the winter period.

But typically if you are more than at least 2 months credit in your account, you could apply for a refund, so you could ask for £50 back.

If you don't like the system you can also ask for a variable direct debit in which they set the DD each month to the actual amount of energy used, so in the winter it'll be more than in summer for example.

TheMilkmansDad

60 pm and 3k credit! That's 4 years wroth of DD's to make that credit figure! Something smell funny as that looks unlikely!

Robin9

TheMilkmansDad said:

60 pm and 3k credit! That's 4 years wroth of DD's to make that credit figure! Something smell funny as that looks unlikely!

There are two posters here and  I think you've mixed and matched them

pochase

TheMilkmansDad said:

60 pm and 3k credit! That's 4 years wroth of DD's to make that credit figure! Something smell funny as that looks unlikely!

That are two different people, @prue has posted into the thread opened by @rick75

It makes more sense to open your own topic, people will get confused otherwise. When was you last bill from EON, and more important do you submit regular meter readings or are they working from estimated use? 

MWT

Rick71 said:

Hi all I changed supplier from eon  next to British gas in march,in my eon next account it stated I was over 3000 in credit ,as soon as I asked for my final bill and refund my credit ,first they said they didn't have meter reading from british gas ,that was a lie as they did have it,with regards to my credit amount with eon as soon as I asked for refund it went from 3000 down to 727 pound

Rick, take a look at the most recent bill you had before the final one, which should show the £3,000 credit, and look at the closing meter reading on that bill, was it an actual reading or an estimate?

From what you've said, I suspect it was an estimate and when the final meter reading was provided to them by BG the result was a correction in the billing which greatly reduced the available credit.

That should be clear on the final bill...

Rick71

Hi thanks for the reply ,eon I was paying 239 per month ,they haven't gave me a final bill yet as there saying haven't got the reading off bg ,they wanted me to give them a reading yesterday but I said it wouldn't be from when I left them ,I have waited over 8 weeks for final bill but nothing ,they gave me a 30 pound gesture for not sorting it quicker, 

pochase

Rick71 said:

Hi thanks for the reply ,eon I was paying 239 per month ,they haven't gave me a final bill yet as there saying haven't got the reading off bg ,they wanted me to give them a reading yesterday but I said it wouldn't be from when I left them ,I have waited over 8 weeks for final bill but nothing ,they gave me a 30 pound gesture for not sorting it quicker, 

So did you submit a reading when you left them, or at least did you take a photo? What opening reading did you submit to BG, just use that one, it is the same.

You did not pay £239, you had a debit order for this amount, what do your bills say what did you use? And very important are the bills estimates or did you submit regular readings?