Faded / faulty carpet

Ergates

Norahnoo said:

Can anyone advise - The retailer have offered me a partial refund, however this won't cover the cost of a new carpet let alone the fitting of it.  ADR is not on because of the time limit they set for their members.  I'm drawing up my letter before action, can I give 2 options to the retailer; either refund in full (including fitting) so that I can go somewhere else and purchase a new carpet etc or replace it themselves.  I keep reading about the partial refund because of wear and tear, however, this fault was obviously at the manufacturing stage so why should I bear the brunt of losing monetary value.  I don't particularly want to keep the carpet as it's losing it's colour.  

What have they offered as a proportion of the cost of the original carpet?  (both including and excluding fitting)