Faded / faulty carpet

jimbo6977

Would the man on the Clapham omnibus expect to have to keep his curtains and blinds closed all day to prevent a carpet fading?

Would he not expect carpet manufacturers to anticipate their products being subject to sunlight, and to design and manufacture their products accordingly?

sheramber

Some products are but a wool carpet is made of wool , which does fade in sunlight.

Norahnoo

thanks everyone for your comments.

born_again

Norahnoo said:

I've had a carpet fitted and at just 2 and a half years it's faded significantly.  The company have rejected my complaint as it's the daylight/sunlight thru the windows!  Their own inspector said he'd not known such a significant fade, it's hardly walked on either.  I've emailed the MD but no response whatsoever - as I bought the carpet in 2019 can I go down the route of 'chargeback'.  Any advice much appreciated.  

In a word NO.
You are well passed the max 540 days for a chargeback. 

Even S75 would struggle. If bank contacted co they would simply provide the report they have. So you would have to get your own. Of course this is dependent on this being a CC purchase/deposit & carpet over £100 & under £30K 

Norahnoo

Update:  I had the carpet independently tested as the manufacturer insisted there was nothing wrong with it and wouldn't provide me with their report.  My independent report says in their opinion there is a defect.  I've provided a copy of my report to the retailer and the manufacturer.  The retailer has offered me some money back, but I want the carpet replaced including fitting.  They've basically told me to go to court - so my next step is Alternative Dispute Resolution.  I've asked the retailer for their final response.  I'll let you know! 

Norahnoo

Can anyone advise - The retailer have offered me a partial refund, however this won't cover the cost of a new carpet let alone the fitting of it.  ADR is not on because of the time limit they set for their members.  I'm drawing up my letter before action, can I give 2 options to the retailer; either refund in full (including fitting) so that I can go somewhere else and purchase a new carpet etc or replace it themselves.  I keep reading about the partial refund because of wear and tear, however, this fault was obviously at the manufacturing stage so why should I bear the brunt of losing monetary value.  I don't particularly want to keep the carpet as it's losing it's colour.  

Grumpy_chap

Norahnoo said:

I keep reading about the partial refund because of wear and tear, however, this fault was obviously at the manufacturing stage so why should I bear the brunt of losing monetary value.  

You have had this carpet for 2 1/2 years.
What would the reasonable life-expectancy be for a carpet of the quality / price point of the original purchase?
As you have had benefit of a carpet for the period, then that percentage of time would be deducted from the proportion of the whole to cover for the wear & tear  / beneficial use you have received from the carpet.

clearancer

My partner is a carpet fitter. He said a £10-12 per square metre carpet has a life of 5 years. 

longjohnjohnson

Norahnoo said:

Update:  I had the carpet independently tested as the manufacturer insisted there was nothing wrong with it and wouldn't provide me with their report.  My independent report says in their opinion there is a defect.  I've provided a copy of my report to the retailer and the manufacturer.  The retailer has offered me some money back, but I want the carpet replaced including fitting.  They've basically told me to go to court - so my next step is Alternative Dispute Resolution.  I've asked the retailer for their final response.  I'll let you know! 

You won't win if you go to court.

The carpet is two and a half years old for starters.  Expecting them to replace an old carpet with a brand new one, and fitting it?  LOL.

If you take them to court expect maybe half the price paid back and you'll have to swallow the court costs for your unreasonableness, so you'll end up with maybe a third of what you paid.

the_lunatic_is_in_my_head

Norahnoo said:

Can anyone advise - The retailer have offered me a partial refund, however this won't cover the cost of a new carpet let alone the fitting of it.  ADR is not on because of the time limit they set for their members.  I'm drawing up my letter before action, can I give 2 options to the retailer; either refund in full (including fitting) so that I can go somewhere else and purchase a new carpet etc or replace it themselves.  I keep reading about the partial refund because of wear and tear, however, this fault was obviously at the manufacturing stage so why should I bear the brunt of losing monetary value.  I don't particularly want to keep the carpet as it's losing it's colour.  

OP if there is a problem the trader should replace/refund.

You can force them to if it’s impossible or disproportionately expensive in which case you would be entitled to a refund (reduction permitted, typically lifespan vs ownership) or a price reduction. 

What does your report say is actually wrong with the carpet?