Barclays Letter

born_again

Will cost Barclays far more than £5 for a replacement card. 

dr_adidas01

born_again said:

Will cost Barclays far more than £5 for a replacement card. 

It will probably costs Barclays less than £5 I read that is costs about £1.95 to £2.50 to produce debit/credit card. 

It could cost them less due to the volume of cards they create. The extra cost will include standard postage costs. 

GTR_King

I think most banks will add a cost to debit card replacements seems fair.

Not sure if they will add other costs e.g for paper statements etc

MattMattMattUK

born_again said:

Se1Lad said:

Seems reasonable to me - I wonder how many people loose/damage their debit card more then once a year though?

Not as often as you think. But it tends to be the same people that lose theirs many times.

Back in the old Maestro days. Where you had a issue number. You could only have 10 cards. Amazing the number that went through all 10 in a year. Which resulted in a lot of background work to sort it out...

This is the same with a lot of things, around 5% of people are responsible for 95% of online returns for example. These things all have costs, it seems far more rational that people pay for the costs they cause. 

p00hsticks

Unless I'm reading it wrong, the letter says that Barclays will always replace cards that have been subject to fraud or hve been stolen for free - so rather than reporting cards as lost (and having to pay the £5 charge for a replacement) surely people will just now report them as stolen instead ? Or are Barclays going to start demanding proof of theft such as police crime reports ?

WillPS

Be interesting to see how they deal with cards which are defective. I've had a couple of chips die in the past - I wouldn't see a charge as reasonable in those circumstances.

kaMelo

p00hsticks said:

Unless I'm reading it wrong, the letter says that Barclays will always replace cards that have been subject to fraud or hve been stolen for free - so rather than reporting cards as lost (and having to pay the £5 charge for a replacement) surely people will just now report them as stolen instead ? Or are Barclays going to start demanding proof of theft such as police crime reports ?

I would expect any report of a stolen card would, at the very least, require a crime reference number and possibly more questions around the crime to see whether they are at any increased risk of fraud..

GTR_King

Stolen cards agreed should be free, if you can prove it was stolen with the right info, 

Lost Cards
Damaged Cards
Custom Pictured Cards 

Should be paid for seems fair think all banks will follow suit

sutton111

A crime number for a stolen card? Ridiculous. I wouldn’t even trouble the Police if my card was stolen, and to get a crime number would cost Tax Payers a lot more. 

GTR_King

Would be more hassle getting that. 

I would rather pay the fee to get a new card