Rejecting vehicle

Michael_J

shiraz99 said:

Michael_J said:

shiraz99 said:

Michael_J said:

shiraz99 said:

Michael_J said:

It seems that my only chance for them to take it back is the car to break down twice for the same reason. Or at least thats my understanding from reading again Customer Rights Act.

Bearing in mind the warranty expires in July, one of my neighbours said it might be a good ideea to drive it like a lunatic until then and hope that something will crack ))  Not the worst ideea, one might say

Your "reading" of the CRA is incorrect. It doesn't have to be the same fault every time, they're only allowed a single attempt to rectify any breach in contract. The rule was brought into law to avoid so-called 'lemons' being purchased and sent back multiple times for indefinite repairs.

Interesting... what would be the breach of contract?

Any of the faults in the car that would make the dealer liable under the CRA.

True, but is not the warranty for this exact purpose? I mean, it did break down, and theyv fixed it under the warranty free of charge.  That was in the contract: if it breaks down in the first 12 months, it gets fixed. Theres no limited number on this. I cant see a breach of contract. Maybe its juts me

Your warranty and it's T&Cs, are totally separate to your statutory consumer rights. Anything that makes an item not fit for purpose, not of satisfactory quality, or otherwise not as described is a breach of the contract of sale.

Right, ok. Ive got it now.

But, tbh, after reading CRA Ive got to the conclusion that theres defo "proper" rights for the first 30 days, aswell as for the first 6 months. After that, its blurry and leaves room for interpretation. Although, youv got just about 5 or 6 years to complain.

Herzlos

Michael_J said:

iwb100 said:

If your car has ‘lost’ £12K value in 8 months then either you’ve put an absolute shed ton of miles on it or you’ve massively overpaid in the first place.

In the current market no way is a second hand car depreciating at that rate without tens of thousands of miles or paying way too much for it up front….

Herzlos said:

iwb100 said:

If your car has ‘lost’ £12K value in 8 months then either you’ve put an absolute shed ton of miles on it or you’ve massively overpaid in the first place.

In the current market no way is a second hand car depreciating at that rate without tens of thousands of miles or paying way too much for it up front….

I suspect a large part of the gap is retail price Vs trade; they are offering to buy it back at trade price.

Given they were first notified about the fault I'd be inclined to make more noise about them taking it back for a better fee, but it may be a lot easier for you to take the trade in offer and take them to small claims court for what you feel is the difference. That way you're not stuck with a car you can't use and is losing value constantly, especially since it could take over a year to solve.

I put just 9k on the clock, so not a lot.

But yeah, it looks like they are trying to buy it back at a trade price, meaning they do not accept any liability for the number of continuous faults. For them, Im just like any other RR owner whos looking to sell their car and they will hapilly buy it for some peanuts so they can sell it again the next day for a good profit.

Im gonna send them one more letter, the "deadlock" letter. See how it goes

To be fair, they seem to be offering to buy it at trade price as if the faults didn't exist which is more than they'd pay otherwise. 

9k miles will have some impact on price depending on age and mileage (it's obviously more significant if it was 1 year old with 10k when you bought it than if it was 5 years and 50k).

I think you should be able to push for somewhere in between the trade and retail prices but that's probably going to involve solicitors and courts. 

m0bov

Try WBAC?   

Michael_J

UPDATE:

Iv logged in a complain with the Motor Ombudsman which they claim to be part of, only to receive an email back from the Ombudsman saying their are actually not affiliated with them. Amazing..

So Ive sent them a letter asking them about any ADR they are part of or willing to work with. I have to do this step, just in case we get to court.

Michael_J

m0bov said:

Try WBAC?   

Just did it now. Its a joke £24,280  this brand seems to be the only one who lost value, as a used car, when all the used car market has gone up

iwb100

Michael_J said:

m0bov said:

Try WBAC?   

Just did it now. Its a joke £24,280  this brand seems to be the only one who lost value, as a used car, when all the used car market has gone up

In the last couple of months the value of second hand cars has dipped a little bit. Due to cost of living crisis. Peak was start of this year.