Rejecting vehicle

shiraz99

GDB2222 said:

shiraz99 said:

victor2 said:

shiraz99 said:

Michael_J said:

UPDATE:

The dealership got back to me saying how sorry they feel because of this and "With regards to rejecting the car, this is not an option with the length of time you have the car. I am happy to buy the car back but it would be at its current market value, which I see to be around £27000"

Im just taking it as an insult...

Any other options would you guys say I could have?

I'd be asking how does the "market value" of such a car drop £12K in less than 12 months, particularly in the current climate. They are legally entitled to reduce any refund to take into account the usage you have had but I think £12K for 8 months is taking the p**s a bit and I'm not sure they are allowed to take things like current market value or depreciation into account when calculating this.

But it has a fault, so the dealer has to sort that and still sell it on for a healthy profit. 
OP could get it fixed then try to sell it privately or see what trade-in value it has elsewhere for a more reliable brand.

That's not the OP's problem, well it is currently, but you know what I mean. They can't reduce the refund to take into account the actual fault(s) they are liable for.

If the product is inherently unreliable, and that is well known, is the dealer liable?

I don't see why not, they are still bound the same statutory consumer regulations as anyone else. I'm sure they themselves don't describe their products as "inherently unreliable" when they sell them.

GDB2222

shiraz99 said:

GDB2222 said:

shiraz99 said:

victor2 said:

shiraz99 said:

Michael_J said:

UPDATE:

The dealership got back to me saying how sorry they feel because of this and "With regards to rejecting the car, this is not an option with the length of time you have the car. I am happy to buy the car back but it would be at its current market value, which I see to be around £27000"

Im just taking it as an insult...

Any other options would you guys say I could have?

I'd be asking how does the "market value" of such a car drop £12K in less than 12 months, particularly in the current climate. They are legally entitled to reduce any refund to take into account the usage you have had but I think £12K for 8 months is taking the p**s a bit and I'm not sure they are allowed to take things like current market value or depreciation into account when calculating this.

But it has a fault, so the dealer has to sort that and still sell it on for a healthy profit. 
OP could get it fixed then try to sell it privately or see what trade-in value it has elsewhere for a more reliable brand.

That's not the OP's problem, well it is currently, but you know what I mean. They can't reduce the refund to take into account the actual fault(s) they are liable for.

If the product is inherently unreliable, and that is well known, is the dealer liable?

I don't see why not, they are still bound the same statutory consumer regulations as anyone else. I'm sure they themselves don't describe their products as "inherently unreliable" when they sell them.

Possibly not!

diystarter7

Ectophile said:

Now Land Rover make expensive luxo-barges.  And they still rattle and squeak and leak oil everywhere.  But the new owners don't seem to put up with that any more.

I beg to differ. "New owners" do "put up with that" when the car is brand new and/or under the 3 yr manufacturer warranty. After that, it's in the lap of the Gods.

I've been in a RR a few times, a couple of years ago we went to a LR car showroom, intial sat in the RR/Sport it had all the toys about 20k extras fell in love and then sat in the RR, fell in love with it.  Then I sat in the Discovery sport the car we went to look at/dream about - it was an anti-climax. And for the money of used discovery sport and it felt cramped and then when we returned home, thankfully, my head over-ruled my heart and we go a lovely Ford, lovely car but my dream is a RR and it will happen if we win the lottery. Other than that, it's a no, no as I've read and seen too many people buy these things used and then regret it.

victor2

The MD of our company many years ago had one RangeRover after another. It became a standing joke whenever there was a different car in his parking spot that the RR was in the workshop again. The courtesy cars (of which there were many) were invariably Japanese! 

Michael_J

shiraz99 said:

Michael_J said:

UPDATE:

The dealership got back to me saying how sorry they feel because of this and "With regards to rejecting the car, this is not an option with the length of time you have the car. I am happy to buy the car back but it would be at its current market value, which I see to be around £27000"

Im just taking it as an insult...

Any other options would you guys say I could have?

I`d be asking how does the "market value" of such a car drop £12K in less than 12 months, particularly in the current climate. They are legally entitled to reduce any refund to take into account the usage you have had but I think £12K for 8 months is taking the p**s a bit and I'm not sure they are allowed to take things like current market value or depreciation into account when calculating this.

Rather than buying it back at what looks like trade can they not give you the option to swapping it for another, similarly aged model in their range? Although the dealer is liable for this, given that they're a main dealer have you spoken to LR customer services regarding this and getting their input?

The way I see their reply, they dont accept any liability, hence dont accept a swap like for like.

As for LR customer service, here is their reply to me:

"It is disappointing to learn of the concerns you are experiencing and on behalf of Jaguar Land Rover I would like to apologise for any frustration this may be causing you.

As the manufacturer we build the vehicles for then retailers to sell on or for leasing companies to provide a lease agreement, as we do not get involved with the initial purchase between yourself and the provider of sale or the lease, we would not be able to assist any further with regards to rejecting the vehicle. The rejection process can only be discussed with the lease company or retailer whoever the agreement has been arranged with."

So.. its not us, its them

Michael_J

Grumpy_chap said:

Michael_J said:

UPDATE:

The dealership got back to me saying how sorry they feel because of this and "With regards to rejecting the car, this is not an option with the length of time you have the car. I am happy to buy the car back but it would be at its current market value, which I see to be around £27000"

Im just taking it as an insult...

Any other options would you guys say I could have?

How does that valuation compare with WBAC and the like?

Believe it or not, its kinda same. Around 27-28k. Iv tried several of them, including Merc, BMW, Carwow, WBAC, Autotrader and many more.

Michael_J

It seems that my only chance for them to take it back is the car to break down twice for the same reason. Or at least thats my understanding from reading again Customer Rights Act.

Bearing in mind the warranty expires in July, one of my neighbours said it might be a good ideea to drive it like a lunatic until then and hope that something will crack ))  Not the worst ideea, one might say

shiraz99

Michael_J said:

It seems that my only chance for them to take it back is the car to break down twice for the same reason. Or at least thats my understanding from reading again Customer Rights Act.

Bearing in mind the warranty expires in July, one of my neighbours said it might be a good ideea to drive it like a lunatic until then and hope that something will crack ))  Not the worst ideea, one might say

Your "reading" of the CRA is incorrect. It doesn't have to be the same fault every time, they're only allowed a single attempt to rectify any breach in contract. The rule was brought into law to avoid so-called 'lemons' being purchased and sent back multiple times for indefinite repairs.

Ibrahim5

Haven't they failed to fix the "restricted performance fault". October they "fixed it" but it's back again?

MalMonroe

Hi, here is some good info -

https://www.moneyhelper.org.uk/en/everyday-money/buying-and-running-a-car/your-rights-if-something-is-wrong-with-your-car

And also from Which - 

https://www.moneyhelper.org.uk/en/everyday-money/buying-and-running-a-car/your-rights-if-something-is-wrong-with-your-car

and MSE - https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

Please don't let them get away with selling you a load of old junk. And don't attempt to 'drive like a lunatic' (sack that neighbour!) as that way, disaster lies. From a speeding ticket to . . . well, let's not go there.