£430 item despatched despite saying don't, Sat for 4 weeks outside, gone missing.

born_again

photome said:

you can do a chargeback with AMEX but you only have 20 days to claim rather than 45 with master and visa.

s75 rules are the same for all

details are on the main part of the MSE site

Where does the 45 days to claim come from as that is totally wrong?

born_again

jumeriah64 said:

The truth is no one knows if the item was genuinely delivered. There is a scanned delivery note with a signature that no-one can identify. It's certainly no-one associated with us. And that courier has allegedly gone out of business since delivering on the 2nd March. And for sure it's not with any neighbours.

Strangely I'm inclined to believe that they did even given the sellers dismissive and unhelpful attitude.  They seem to feel that sending the POD is enough to relieve them of any responsibility. They have not said that but it's a clear impression. Maybe they are aware of the 20 day Amex limit and have been deliberately stretching it out. And they have been very pedestrian at best in replies and needed constant chasing.

For me, had they had a more understanding tone, we may well have considered compromise. Given they have had near zero of that then I feel we will challenge that given the good advice given

Courier will have provided proof to company. As they have a signature will will be driver. NO courier co has asked for a signature since Covid started. Best they do is a photo of item, or GPS tracking. Which for Visa/Mastercard is good enough to prove delivery. I would make a guess Amex will take the same approach as well. 
But if you do not try, you will never find out.

sheramber

photome said:

Manxman_in_exile said:

born_again said:

jumeriah64 said:

powerful_Rogue said:

Another couple of options if you don't get anywhere with the comany/ How did you pay? If a debit card, consider opening a chargeback for non delivery. If credit card, a section 75 claim for non delivery.

Many thanks for the the suggestion. It was paid on an Amex card. Have to say I'd not thought of that.

And does non-delivery also include delivered but at wrong time and missing? I guess it would as was discussed earlier. 

It's certainly worth a call to them given the total lack of co-operation and ownership of the selling business.

Thanks for the suggestion.

Can't say for AMEX. But certainly ALL Visa & Mastercard look at is. Has the item been delivered. That is ALL. If there is proof of delivery. Even to the wrong place/time etc. Then the retailer can & will reject the chargeback.

Ah - I'd overlooked it was Amex.

I've only ever heard of chargeback as being applied to Mastercard and Visa - do Amex do it too?

you can do a chargeback with AMEX but you only have 20 days to claim rather than 45 with master and visa.

s75 rules are the same for all

details are on the main part of the MSE site

You have 120 days to claim a chargeback.

The retailer has 45 days to dispute the claim.