Bier Company - April Fool email [Please Read]

amurray88_2

It certainly escalated quickly. I did not expect to be raising a fraud dispute with the company. They have refused to cancel my subscription, have blocked me on Twitter and are not responding to any communication. Not good.

Moneybot

Rigz2022 said:

Like others, Biercompany set up a subscription without my consent, claiming I had won their competition for a free gift.
As soon as I received notice of the monthly subscription I emailed to cancel. I sent several cancellation request emails since 4th April to various Biercompany email addresses, including the customer support address provided by them. I also attempted to cancel via my customer account on their website. This only prompted a pop up advising to call or email customer support. 
So far they have not accepted the cancellation. 
They have now taken a payment 28 days after I first contacted them to cancel. 
I have now raised a dispute via my bank.

Despite my cancellation requests Biercompany today emailed claiming to have dispatched an order to me via Yodel. Tracking number is so far not recognised so I don't even know if this is true. If it arrives I plan to refuse the delivery. 

What else can I do? 

Silly question but did you actually call the customer service number?

Rigz2022

I couldn't get through.

Regardless, they give the option on their website to cancel via email and I wanted written evidence so I persisted with emails. 

I refused delivery of their goods yesterday. Today they finally responded to one of my emails, therefore acknowledging my request, yet still telling me to call if I want to cancel. I believe it is not legal to insist the only way to cancel is by telephone? Especially when they publish a customer support email address informing customers of the option to email and cancel.

My bank has refunded my money and blocked Biercompany from taking future payments. 

Snow_Igloo

Just seen this on twitter which i thought i would share

"Good news for Bier Company victims! Both BBC Watchdog and Rip Off Britain eagerly await emails from all those affected by the shocking actions of #biercompany You can email watchdog@bbc.co.uk & ripoffbritain@bbc.co.uk to have your say!"