Bier Company - April Fool email [Please Read]

juliedee4663

I also received this email and very nearly got sucked in.  Is it worth making an official complaint about this, and if so how would you go about it. Surely the winning email clearly states:

"Out of all our entrants this month, you are our 4th Black Card winner!

Simply follow biercompany.co.uk/BlackCard and use the code 'SLOOFLIRPA' to claim your prize now.

As Black Card winner you are entitled to a free subscription to the Bier Club for the rest of your life, including:

• Delivery of 8 beers each month
• Free delivery sitewide
• Access to our member's areas with earlybird prices
• A gold-plated members only Craftmaster glass
• A personalised gold-engraved black card "

Why shouldn't they be made to honour this?

kittycatty

Ms_Dee said:

kittycatty said:

Ms_Dee said:

I received this email too, but I stayed off my email until midday, as I hate April Fools day, luckily I saw the second email first.
I believe nothing on April 1st. 😔 

@kittycatty would it be possible for you to edit your title to something a bit more relevant, as if anyone else joined the subscription, they can see the thread and know what to do.

Not sure what you could rename it but something like 'Bier Company - April Fool email [Please Read]' could work.

I hope everyone manages to make sure they aren't subscribed to anything, absolutely awful 'joke'

Changed the header, thanks I didn't even think about that, but do you know how to work the search function on here, I end up going round in circles and give up lol xx

I usually find it okay, but have had issues before. 

For this I'd type in one word, probably the most 'rare' word from a post, so for this I'd search 'Bier' click Discussions, Sort by: Newest, Category: Compers Chat Corner, untick ideas and polls. Filter, then I usually have the post I am looking for, if it hasn't come up before.

Brilliant thank you, it brought up results but when I clicked discussions it removed all the results lol xx

kittycatty

juliedee4663 said:

I also received this email and very nearly got sucked in.  Is it worth making an official complaint about this, and if so how would you go about it. Surely the winning email clearly states:

"Out of all our entrants this month, you are our 4th Black Card winner!

Simply follow biercompany.co.uk/BlackCard and use the code 'SLOOFLIRPA' to claim your prize now.

As Black Card winner you are entitled to a free subscription to the Bier Club for the rest of your life, including:

• Delivery of 8 beers each month
• Free delivery sitewide
• Access to our member's areas with earlybird prices
• A gold-plated members only Craftmaster glass
• A personalised gold-engraved black card "

Why shouldn't they be made to honour this?

I think we all should make an official complaint as you are being told you won and I know I entered that competition. Not sure who to report to though. 

QuickLikeAMule

My wife (who received the email) reported them to the Advertising Standards Agency, and from reading online other people are too. 

juliedee4663

I have just submitted a complaint to the ASA and I believe quite a lot of other people have too. Not sure if I have done it right though, none of the options given on the online form seemed to fit but we will wait and see. Interesting link here

https://www.marketingweek.com/misleading-april-fools-promotion-asa-complaints/?cmpid=em~newsletter~breaking_news~n~n&utm_medium=em&utm_source=newsletter&utm_campaign=breaking_news&eid=25847726&sid=MW0001&adg=654b0c95-af86-4943-ba63-680667ee5c44&fbclid=IwAR2OemRdIww6LV5I-dLuJUOqJ9NdstoJjxSJdElq_AaZ8B5GUPPM7euCvKQ

eyeballpaul

unsubscribed

hwg3141

It's probably also worth making others aware of the scam here:
https://uk.trustpilot.com/review/biercompany.co.uk?utm_medium=trustbox&utm_source=Mini

HeyJude11

After reading loads of complaints on trust pilot I think that the company is going to go in to liquidation sometime in the near future.

LilyOB87

Also received (& fell for) this. I received the ‘free’ box a day later, they certainly rushed their orders out. I don’t mind paying for one month to account for this (&m you lack of reading ability), but it was so underhand. I certainly won’t be continuing. 

MSE_Laura_F

I emailed customerexperience@biercompany.co.uk with a few questions, including whether a customer can receive the free box and then cancel without incurring charges. I got a reply to say my message is being passed to the founders in case a more in-depth chat is needed, but they also said:

"To answer your questions in brief:

- A customer can absolutely cancel after receiving the free box

- A subscription isn't charged ahead, it's charged on the day of renewal

- Cancellations are handled through this email address or by calling our customer service team"