E.on taking my m3 readings as ft3 - higher bills

RD_DS

I guess it's worth updating this discussion... after several traumatic discussions and online chats, I eventually got through to a person who clearly knows her stuff. It seems that they did have me recorded as having a metric meter but that information disappeared when they changed their billing system in April 2023. That's the point at which they re-introduced my pre-2021 meter serial number, which triggered the bills being calculated with the imperial calcs from that point onwards. 

I now have a "promise" that my post April 2023 bills will be recalculated within the next fortnight. I've made the suggestion that they should proactively check all other accounts for this "tripling effect". 

QrizB

Thanks for letting us know!

pete-20-11

MeteredOut said:

RD_DS said:

I did wonder whether the same problem happens in reverse. i.e. mistaking imperial meters for metric ones. In that case, the supplier would lose money, so I suspect that they have put some energy into identifying those.

Very unlikely as the issue typically happens when an imperial meter is replaced by a metric one, but the billing is not updated to reflect that. Very unlikely that a metric meter would be replaced by an imperial one.

If it was likely to happen, i suspect the checks and balances in place would be a lot more thorough...

Not just that scenario. 

My house has never had an imperial meter.

Yet when I moved supplier, the new supplier some how managed to bill me based on an imperial meter.

RD_DS

RD_DS said:

I guess it's worth updating this discussion... 

I now have a "promise" that my post April 2023 bills will be recalculated within the next fortnight. I've made the suggestion that they should proactively check all other accounts for this "tripling effect". 

Four weeks later, no further forward. The knowledgable person who seemed to understand the situation seems to have disappeared. On my online account, "actual" readings have been replaced by "estimated" reads, going back to 2023. I used the customer support text chat and they suggested that I should take daily readings for the next seven days, so that they can correct the past readings - ??????

In the meantime, I've had a few instances of "we need another week to resolve this". I can calculate the overcharge down to the penny, but they've taken six weeks to get nowhere. 

I suspect that they'll miraculously find a solution on the sixth day of the seventh week - so that I can't go to the energy ombudsman.

RD_DS

RD_DS said:

Four weeks later, no further forward. ...

Seven weeks even further on and nothing has changed. Have applied to join Octopus and got a call from BG to say there could be problems as I have a £3,500 "debt". needless to say, I'm probably in credit as I think their over-charge is £4,000+.

Now going to the Ombudsman, which I have little appetite, or time, for.

Phones4Chris

RD_DS said:

RD_DS said:

Four weeks later, no further forward. ...

Seven weeks even further on and nothing has changed. Have applied to join Octopus and got a call from BG to say there could be problems as I have a £3,500 "debt". needless to say, I'm probably in credit as I think their over-charge is £4,000+.

Now going to the Ombudsman, which I have little appetite, or time, for.

Yes, all this to-ing and fro-ing whether with supplier or ombudsman takes up so much time.
I take it you raised a formal complaint with BG and sent them a picture of your meter (didn't spot a mention earlier in the thread).
These idiots that implement or suggest real readings be substituted with estimates just because they've calculated in the wrong units, well frankly, should be sacked! I assume you have copies of the bills with the real readings.
Good luck with the Ombudsman.