SSE Fit payments

Charlesgj

Still no response from SSE on the phone.

gefnew

Making a complaint about your Feed-In Tariff - Help - SSE

Charlesgj

gefnew said:

Making a complaint about your Feed-In Tariff - Help - SSE

Thanks gefnew

I have phoned that number on that page multiple times but nobody answers. Even been on the phone for over half an hour. 

ProDave

Has ANYBODY managed to actually communicate with SSE over late payments, and as a result has ANYBODY either got their over due payment or an explanation of why it is late?

Charlesgj

I have just got though to SSE fit and have sorted my issue.

Chris_Type_R

Charlesgj said:

I have just got though to SSE fit and have sorted my issue.

How long did you queue on the phone ?

Charlesgj

I was on the phone for about 10 minutes before they answered and another 10 minutes sorting my account.

According to nice lady I spoke to they are just getting though January photos.

https://forums.moneysavingexpert.com/discussion/3512647/solar-energy-feed-in-tariff-payment-delays-your-experiences/p146

 

rocknroller

Haven't been paid for my March meter reading.

In the middle of May they asked for a photo which I sent immediately. Tried ringing at end of May and didn't get a reply so sent an email, still no reply so I phoned again today and waited 45 minutes before they answered. Was told they have got rid of all their meter readers and photo sent needs to be checked. Payments were never delayed because meter readers hadn't been before. It seems to me that the people running SSE don't have a clue how to run a business.

The meter readers could have been employed at home to check the meter photos and then there wouldn't have been these problems. SSE have just made record profits so could have afforded it.

The lady I spoke to took the latest meter reading and said I would be paid as soon as they had checked the photo, hope I don't have to wait more months.

Chris_Type_R

rocknroller said:

The lady I spoke to took the latest meter reading and said I would be paid as soon as they had checked the photo, hope I don't have to wait more months.

If you check the other thread you'll find my experience - https://forums.moneysavingexpert.com/discussion/3512647/solar-energy-feed-in-tariff-payment-delays-your-experiences/p147

I was paid reasonably quickly once I spoke to a human.

jhalcro

I have been receiving FITs payments from SSE since 2010 and I have noted a noticeable and disturbing change in their attitude to customers in recent months, possibly since the link up with Ovo.  My FITs payments are now in arears by over 9 months, despite submitting regular quarterly meter readings on the SSE online form.  Firstly, there has been a tendency to require photos of the meter, usually for spurious reasons - I was asked twice in just over a year.  This appears to be a way of delaying payment in the absence of meter readers.  Secondly, the means of communicating with SSE Micro-generation appears to have become well-nigh impossible.  I have just two contact phone numbers - 0345 076 7634 quoted on the online form which I tried for 45 minutes without success - and the micro-generation complaints number 0345 071 7827 tried for one hour 15 minutes without success.  Are these genuinely undermanned or are they simply unmanned ?  As regards email, there now seems to be just one email contact address - micro.generation@sseenergyservices.com.  Other addresses that I have used previously, such as fits.multisite@sse.com, appear to have been shut down, as well as all personal email addresses of the micro-generation staff which were given out freely in the past.

Does anyone have a better idea for contacting SSE Micro-generation ?  Does anyone have experience of registering a complaint with Ofgem, and of having it successfully resolved ?