Refunds from multiple suppliers

richphil137

Thanks.come to think of it, in 2015  Or 17 I think I wrote to SEC or E-ON complaining that a meter reader read much to low  a value which I now understand must have been from reading the r01 from 6 rather than from 9. I never did get a  replybut they did change to my reading.

MWT

I would guess the most likely point for this to have started is when you first gave a manual meter reading, if you can spot when that was and look at your use and perhaps check the final bill that was produced using a smart reading (if you have the bill) you might be closer to discovering if you have ever actually been charged for the usage on the other register or if the 'Total Import' value was just used as an opening reading after you switched...

richphil137

Thank to all that replied. I shall have to Waite until Shell conciser the photos I send and do their auto read.

Regards

Signing out richphil137

QrizB

richphil137 said:

Thank to all that replied. I shall have to Waite until Shell conciser the photos I send and do their auto read.

I'm glad you managed to get to the bottom of the various registers on your meter and what they read.

Back to your original question:

richphil137 said:

In 2014 I had a smart meter installed by OVO and being an energy tart I have being swapping  suppliers every tear or two to get the best rates I could.

So I asked Shell to install a SMECT2 Meter because they said that they couldn't my smect1 meter.

They then said that they could read it and in a phone conversation about consumption that their reading was 55812kwh whilst the reading from the meter at my end was 61477kwh. 5665kwh higher.

So the question is, if it turns out that I have paid this, how do I manage to claim refunds from the multiple suppliers and now bust ones or claim from OVO for  fitting a duff meter

61447 is your total import, made up from 55812kWh on R01 and 5665kWh on R02.

You need to check all your bills since you had your smart meter fitted and see when you started reporting your total import reading. It's possible (although not certain) that you've paid for those 5665kWh twice over, but it's also possible that the error was more than six years ago and/or with as company that's no longer around.

MWT

Logically the change must have occurred the first time the meter was not being read directly by the supplier so either there was a large bill that would have been hard to miss, or the supplier simply treated the meter as single rate and summed the two registers reported during the switch, just as many do when providing a single tariff on an E7 meter, so the customer total reading would have matched and no additional billing.

richphil137

    

Hi QrizB

 You'd think so but there's no R02  reading on button 6. I have never had duel tariffs. 

richphil137

To MWT

There's a lot of data to go through and I don't recall having an out of the ordinary bill and being such and energy geek I think I would have done something about it if I had.

MWT

richphil137 said:

To MWT

There's a lot of data to go through and I don't recall having an out of the ordinary bill and being such and energy geek I think I would have done something about it if I had.

It is possible that you have never actually paid anything extra, it would only take your new provider to accept an amended opening reading which you gave them after they had completed the dataflows for the switch.

If you've got the data just compare the closing and opening meter readings for each switch...