Eon Next Statement frequency, does anyone understand it.

Astria

My last provider previous to Eon used to just send me an email saying something similar to "Your new bill is ready, login to download it", I used it read them online but never downloaded them. Once I switched provider I regretted that decision because I could no longer view any of my old bills. Eon attaching my bills to emails saves me having to login and keeps them safe, bonus. Get one every month, along with my current balance.

brook_heather

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

Same here (SoLR transfer from Symbio).

jimjames

oldagetraveller1 said:

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

Have you asked them why?

Nothing in your account in "view statements" from the drop down menu?

Tried phoning but after being on hold for what seemed an eternity I gave up. TBH I'm not really bothered. My DD goes out each month and I know how much I'm using so DD is in right ball park. I give monthly readings after getting an email prompt so the data is all there to bill from so a bill would only be confirmation of what I know. Gas would be more complicated with the unit conversions but luckily I'm only electricity with Eon.

On the drop down View Statement menu it just says "you don't have any bills yet but when you do they'll be here". Transactions shows all my DD payments and the credit transferred from Symbio.

FreeBear

jimjames said:

oldagetraveller1 said:

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

Have you asked them why?

Nothing in your account in "view statements" from the drop down menu?

Tried phoning but after being on hold for what seemed an eternity I gave up.

When I had need to contact Eon.Next, I raised the issue via email. They were fairly quick to respond (same day), and fixed the issue within a couple of days.

spot1034

Since joining Eon Next after the demise of Symbio, I have had emails asking for a meter reading on the 12th of each month and a bill has been produced quite quickly after the reading has been submitted. That changed this month - I submitted my reading on the 12th but am still waiting for the bill. I have more important things to worry about, but assume it might be something to do with the change in rates half way through the month to which the bill relates, and maybe they are still finalising their method of apportioning charges for customers who didn't submit a reading at the start of the month. I'm sure they will sort it out eventually.