Eon Next Statement frequency, does anyone understand it.

The_Green_Hornet

FreeBear said:

Carrot007 said: I think emailing pdf's is insecure and ridiculous when they could just say log on and get your bill

I for one, much prefer to have the bill sent as a pdf attachment to an email. No more insecure than any other form of communication, and I don't have to go through the rigmarole of logging in to a site.

And no, I am not a technophobe - Have been involved with computers for a lot longer than some (anyone remember punch cards ?).

I see your punch cards and raise you paper tape.

I also once worked on a Lyons Electronic Office (LEO) machine which BT were using in the 1970s to produce bills.

Caveman1010

Ultrasonic said:

Caveman1010 said:

I don't understand the EonNext billing frequency.
Received first statement dated 2022-01-22, meter readings 15/12/2021 - 20/01/2022.
Received second statement dated 2202-01-25, meter readings 21/01/2022 - 23/01/2022.
Received third statement dated 2022-03-10, meter readings 24/01/2022 - 08/03/2022.
Received forth statement dated 2022-03-21, meter readings 09/03/2022 - 20/03/2022.
With Eon I was always on monthly billing paying on receipt of bill (POROB) and when I was switched to Eon Next I was still supposed to be still on monthly billing. However I am struggling to understand their billing frequency.
Can anyone help me?

Have you submitted any manual meter readings in this time or has it purely been what's been sent automatically by your smart meter?

Eon Next automatically take the reading from the smart meter.

Caveman1010

Ultrasonic said:

I'm quite happy with quarterly bills myself, as it's less for me to check and file away (likely electronically). Erratic bills has the OP has would probably bug me too.

Eon moved from quarterly billing to monthly billing around June 2021. I was quite happy with quarterly billing but we were given no choice in the matter by Eon.

FreeBear

The_Green_Hornet said:

FreeBear said:

Carrot007 said: I think emailing pdf's is insecure and ridiculous when they could just say log on and get your bill

I for one, much prefer to have the bill sent as a pdf attachment to an email. No more insecure than any other form of communication, and I don't have to go through the rigmarole of logging in to a site.

And no, I am not a technophobe - Have been involved with computers for a lot longer than some (anyone remember punch cards ?).

I see your punch cards and raise you paper tape.

I also once worked on a Lyons Electronic Office (LEO) machine which BT were using in the 1970s to produce bills.

Worked for a company back in the 80s that used punch tape on their Excellon drills....

Caveman1010

FreeBear said:

Carrot007 said: I think emailing pdf's is insecure and ridiculous when they could just say log on and get your bill

I for one, much prefer to have the bill sent as a pdf attachment to an email. No more insecure than any other form of communication, and I don't have to go through the rigmarole of logging in to a site.

And no, I am not a technophobe - Have been involved with computers for a lot longer than some (anyone remember punch cards ?).

When I worked in the motor trade in the 60's/70's I remember submitting our monthly parts stock orders to General Motors Opel/Vauxhall Division on cards approx 6"x3" with a series of punched holes for the part number and we marked a punched grid for quantity with a black pencil.

jimjames

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

molerat

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

SoLR fro Symbio and once they had got things up and running have received a bill every time I submit a reading.

LessImpecunious

molerat said:

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

SoLR fro Symbio and once they had got things up and running have received a bill every time I submit a reading.

In the same situation as jimjames for my mum's transfer - just had another notice of DD, which come regularly every month, with account increasing in credit by the DD amount each month, but still not had a single bill generated. Submitting meter readings regularly....

oldagetraveller1

jimjames said:

I've submitted multiple readings since November but still not had a single bill or statement. It was a SOLR transfer from a bust supplier though so not sure if that makes a difference

Have you asked them why?

Nothing in your account in "view statements" from the drop down menu?

I, too, am a transferee from a bust outfit but receive a monthly e-mail reminder that it's meter readings time. Submit readings and a bill/statement is available in my account two or three days later. In addition, an e-mail advising that my latest bill is available to view in my account.

Therefore, no, personally not seen any difference.

[Deleted User]

I pay by variable direct debit now.  Meter readings sent manually to them on 1st April, statement was issued 2nd April.  On 8th April I get message telling me the DD amount (to reduce account balance to £0) would be taken on April 19th (which happened).  Account now showing what I want it to show.  Not for everyone for sure but at least I won't be concerned now about the DD being too low or too high.  BTW I am not a SOLR customer of Eon Next having switched to them from Bulb in Septermber 2021.