Terminating EE contract early without penalties, due to increase above inflation rate
Hi all,
According to Which?, I can cancel my contract early without penalties if my provider increases their prices above the inflation rate. That's exactly what EE is doing, but they're refusing to wave the early termination fee when I contacted them, even after I shared the Which? link.
They say that their price increase is "in line with OFCOM guidelines" so early termination fees still apply. I wasn't satisfied with that so they'll send me a deadlock letter confirming that decision.
In the meantime, does anyone know if I'm misinterpreting Which?'s article or maybe it isn't accurate? I signed up for a 24-month contract in Jan 2021, in case that's relevant.
Thanks!
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Edit: you don't have a leg to stand on as per the EE link you posted - CPI (Consumer Price Index) plus 3.9% applies to customers whose contract started after 31 August 2020
"But if your mobile phone provider has warned you about rises in their terms and conditions and they are in line with RPI, you won’t be able to leave if you’re still locked into a contract. If you do want to leave, you'll have to pay an exit fee."
I feel EE have completely gone out of touch, their cheapest monthly sim is £15 a month which is a very high cost of entry, their PAYG is obviously bad value but also will soon be capped to 25mbit, and even their social tariff costs more than 1p mobile, so even on their social tariff they got really high margins.
To terminate now would cost me £45 96% of my normal cost.
My daughters phone is with EE, out of contract I think, and I am interested in trying to get a better deal. Moving that one as well to 1P is a possibility I am considering, so interested to hear what they have offered you.