Paypal

JasonSmart2022

Hello, Can someone give me some advice. I sell on Paypal.   If a buyer claims a refund saying goods not received, PayPal refund it, what will happen if my claim as a seller is successful.   Will the funds automatically be repaid or will the buyer be contacted to repay? 

theonlywayisup

When a dispute arises on Paypal, the funds are held by them.  If there are no funds to hold the balance on the account goes into the negative by that amount.

To win a case of INR (Item Not Received) the seller needs to provide Proof of Delivery (this isn't tracking but simply proof that the item has been delivered).  This comes free with RM medium/large parcels.

If you are a seller, the funds will be released to you when you win the case. 

soolin

JasonSmart2022 said:

Hello, Can someone give me some advice. I sell on Paypal.   If a buyer claims a refund saying goods not received, PayPal refund it, what will happen if my claim as a seller is successful.   Will the funds automatically be repaid or will the buyer be contacted to repay? 

As per the previous excellent reply, PayPal merely hold your funds whilst the case is assessed. If you can prove delivery within the time frame using an online method then case is closed in your favour and the funds are released to you. If you cannot prove delivery using a PayPal accepted method then your with held funds are paid to the buyer .

JasonSmart2022

Thank you both for your very helpful replies 

peterhock

We are a small restaurant and used PayPal for six years without issue. We bought a Zettle cardreader and printer in January as our replacement card reader. Zettle is owned by PayPal and all sales go via PayPal. In February they advised me my account was permanently 'limited' (i.e. blocked). Our Zettle credit card machine is now useless and have just had a nightmare weekend with guests at a large party all wanting to pay by card (rather than the payment App which we also offer), so ending up paying by cash. I had been awaiting replies to my representations to Zettle and PayPal, to no avail. Today I bought a Square card terminal system as replacement. To make matters worse all payments received by Zettle and not transferred to PayPal are frozen and all funds of ours held by PayPal are also frozen for 180 days. I came across this little gem via the internet ''Nowadays, Paypal accounts are getting limited quite often. One of the most common reasons is a sudden increase in sales or PayPal earnings.' Of course this is going to happen if we start to use Zettle  (i.e. PayPal) for debit/ credit card sales, whereas it was never used before. PayPal is an enormous US company and has a UK subsidiary. A review of Trust Pilot shows PayPal has the lowest possible rating; they never reply to complaints or issues. Many UK businesses have had their accounts blocked and do not know why, I escalated my representations to no avail. My view is never use this company if you are a business.

theonlywayisup

peterhock said:

We are a small restaurant and used PayPal for six years without issue. We bought a Zettle cardreader and printer in January as our replacement card reader. Zettle is owned by PayPal and all sales go via PayPal. In February they advised me my account was permanently 'limited' (i.e. blocked). Our Zettle credit card machine is now useless and have just had a nightmare weekend with guests at a large party all wanting to pay by card (rather than the payment App which we also offer), so ending up paying by cash. I had been awaiting replies to my representations to Zettle and PayPal, to no avail. Today I bought a Square card terminal system as replacement. To make matters worse all payments received by Zettle and not transferred to PayPal are frozen and all funds of ours held by PayPal are also frozen for 180 days. I came across this little gem via the internet ''Nowadays, Paypal accounts are getting limited quite often. One of the most common reasons is a sudden increase in sales or PayPal earnings.' Of course this is going to happen if we start to use Zettle  (i.e. PayPal) for debit/ credit card sales, whereas it was never used before. PayPal is an enormous US company and has a UK subsidiary. A review of Trust Pilot shows PayPal has the lowest possible rating; they never reply to complaints or issues. Many UK businesses have had their accounts blocked and do not know why, I escalated my representations to no avail. My view is never use this company if you are a business.

Sorry to hear you have an issue but it probably is better if you post your issue elsewhere.  As I can't see a question, then I would suggest here. https://forums.moneysavingexpert.com/categories/praise-vent-warnings

Sunshiners

I bought something from a seller that was faulty and tried repeatedly to contact the seller for 3 weeks who wouldn't respond by phone or e-mail. I opened a repayment claim from Paypal - who made me send the very heavy item back tracked to the seller which cost me £20.70, but now I can't get the cost back. This shouldn't be right. The seller is obviously unscrupulous and will no doubt sell the faulty item again, as its no cost to him to keep sending it out until he gets someone who doesn't know how to get their money back and they will lose it and he gets rid of a broken item.
This shouldn't be right - the seller should be made to pay the cost for returning faulty items. It's different if someone just wants a refund but the buyer should not receive broken damaged goods and then be penalised for it. It took a month to get anywhere in respect of a refund. It was a lot of money to pay out and I end up with nothing and the seller gets off scot free.