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Octopus Energy dragging feet over getting meter checked.

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  • Chrysalis
    Chrysalis Posts: 4,724 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    MWT said:
    k_man said:
    Chrysalis said:

    In terms of the readings coming in, they still averaging around 25% lower than the lowest daily readings on the old meter, and about 30-40% lower overall.

    6.3 average since the install day, lowest daily reading I took from old meter was 8 which was rare.

    Could that be a result of you being more aware of usage in general, and turning things off more?

    IIRC for instance, you mentioned previously the XBox was on standby, but is now off?
    That could have been 0.5kWh on its own.

    Nobody will ever really know, so it is just down to Octopus to see if they make a customer service gesture or not.
    The opportunity to actually prove anything has gone now.

    Yep ideally the meter should have been tested, but I just wanted the meter swapped and by the time (after ombudsman threat) Octopus started cooperating there was less than 2 days to go before the appointment, at that time they gave me written advice that they would adjust the bill if the readings were significantly lower which I accepted.

    Not getting it tested I may end up paying the price for, just a wait and see now.
  • MWT
    MWT Posts: 10,273 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

  • Chrysalis
    Chrysalis Posts: 4,724 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 28 March 2022 at 2:09PM
    MWT said:
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

    May have got the tariff name wrong but basically 30-40% of my usage is off peak, so I want the tariff with much cheaper night electric.  It requires a smart meter (not talking about economy 7).
  • k_man
    k_man Posts: 1,636 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I wouldn't be in a rush to move to Agile just yet, as it isn't protected by the price cap.

    https://www.energy-stats.uk/octopus-agile/



    https://octopus.energy/agile/

    You need to know this 👇

    October 2021 update: Right now, wholesale energy prices are at record highs.

    Agile's half-hourly pricing exposes customers to wholesale market rates. Over the past few years, this has enabled customers to save significantly compared to a standard tariff, but right now, Agile prices are consistently high.

    Most homes will be better off staying on a standard fixed or variable tariff for the Winter.


  • MWT
    MWT Posts: 10,273 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Chrysalis said:
    MWT said:
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

    May have got the tariff name wrong but basically 30-40% of my usage is off peak, so I want the tariff with much cheaper night electric.  It requires a smart meter (not talking about economy 7).
    Sounds like you are talking about 'Go' or Go Faster', but both of those require an EV, do you have one?

  • I hate to say this but with 40% of usage offpeak then the OP might be better off on an E7 tariff. Agile has an upper limit of 35p/kWh but this is a supplier set upper limit that can be changed at anytime. Yes, Agile has had the odd night this year when the overnight unit price was low but this was as a direct consequence of the remote storms. Recently, the Agile unit price has been been 35p/kWh night and day.
  • Chrysalis
    Chrysalis Posts: 4,724 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 28 March 2022 at 10:29PM
    I will speak to them on the tariff, usually I could never get on an E7 tariff in the past as was always told it was for special circumstances.  Also why do you hate to say it?

    Interestingly Octopus keep marketing cheap night rates on my dashboard, so I guess thats not a consistent thing then?

    Also the IHD is still not working, sadly the email never came as promised from the guy I spoke to he said would be sent when activated, so it looks like they making me wait longer, I guess for the gas meter to be fully hooked up, is a very slow process.
  • Chrysalis
    Chrysalis Posts: 4,724 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 28 March 2022 at 10:38PM
    MWT said:
    Chrysalis said:
    MWT said:
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

    May have got the tariff name wrong but basically 30-40% of my usage is off peak, so I want the tariff with much cheaper night electric.  It requires a smart meter (not talking about economy 7).
    Sounds like you are talking about 'Go' or Go Faster', but both of those require an EV, do you have one?

    I dont but whats special about EV owners that makes them able to pay less than others for electricity?

    https://camelot-forum.co.uk/phpBB3/viewtopic.php?t=355

    Given the news as well that agile was not what I thought it was, thanks, that idea is in the bin.

    Just checked all the tariffs, the E7 rates are barely equal to all day SVR rates, yes they are that bad, but compared to the all day rates, why would anyone not pick an E7 tariff when going fixed? about 2% extra for day rates and 30% cheaper at night.

    Octopus go looks like what E7 should be, the tariff exists so Octopus can afford it, but for whatever ideological reason they making it exclusive to EV owners.

    In short staying on SVR.
  • Petriix
    Petriix Posts: 2,297 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    Chrysalis said:
    MWT said:
    Chrysalis said:
    MWT said:
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

    May have got the tariff name wrong but basically 30-40% of my usage is off peak, so I want the tariff with much cheaper night electric.  It requires a smart meter (not talking about economy 7).
    Sounds like you are talking about 'Go' or Go Faster', but both of those require an EV, do you have one?

    I dont but whats special about EV owners that makes them able to pay less than others for electricity?

    https://camelot-forum.co.uk/phpBB3/viewtopic.php?t=355

    Given the news as well that agile was not what I thought it was, thanks, that idea is in the bin.

    Just checked all the tariffs, the E7 rates are barely equal to all day SVR rates, yes they are that bad, but compared to the all day rates, why would anyone not pick an E7 tariff when going fixed? about 2% extra for day rates and 30% cheaper at night.

    Octopus go looks like what E7 should be, the tariff exists so Octopus can afford it, but for whatever ideological reason they making it exclusive to EV owners.

    In short staying on SVR.
    It does seem odd that EV drivers are able to benefit while others can't. Perhaps Octopus are tapping into some unpublished funding for their EV tariffs?

    In any case, it's possibly another incentive to make the swap to EV. £500 off your electricity bill is a decent contribution towards the purchase costs. 
  • MWT
    MWT Posts: 10,273 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Petriix said:
    Chrysalis said:
    MWT said:
    Chrysalis said:
    MWT said:
    Chrysalis said:
    I forgot to ask him but I assume this will delay my eligibility for octopus agile as well.

    They only need to see a good flow of data from the electricity meter for the smart tariffs, so a delay on the gas meter will not affect anything.
    ...but, are you sure Agile is where you want to be?
    Unless you have a decent sized solar installation and intent to make plenty of use of the Agile Export tariff, there should be better options for you than Agile incoming...

    May have got the tariff name wrong but basically 30-40% of my usage is off peak, so I want the tariff with much cheaper night electric.  It requires a smart meter (not talking about economy 7).
    Sounds like you are talking about 'Go' or Go Faster', but both of those require an EV, do you have one?

    I dont but whats special about EV owners that makes them able to pay less than others for electricity?

    https://camelot-forum.co.uk/phpBB3/viewtopic.php?t=355

    Given the news as well that agile was not what I thought it was, thanks, that idea is in the bin.

    Just checked all the tariffs, the E7 rates are barely equal to all day SVR rates, yes they are that bad, but compared to the all day rates, why would anyone not pick an E7 tariff when going fixed? about 2% extra for day rates and 30% cheaper at night.

    Octopus go looks like what E7 should be, the tariff exists so Octopus can afford it, but for whatever ideological reason they making it exclusive to EV owners.

    In short staying on SVR.
    It does seem odd that EV drivers are able to benefit while others can't. Perhaps Octopus are tapping into some unpublished funding for their EV tariffs?

    In any case, it's possibly another incentive to make the swap to EV. £500 off your electricity bill is a decent contribution towards the purchase costs. 
    Mostly it is about having a large predictable load which can be remotely managed.
    It started with the Beta tariffs,  'Go', and progressed to 'Go Faster' which tested the interest and the potential volume of customers, then moved on to the Tesla Energy Plan and Intelligent Octopus which have remote management features.
    'Go' and 'Go Faster' have continued to be available well past their original plans, but are likely to be discontinued once they have support for a wider range of vehicles on 'Intelligent'.



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