Premier Inn refusing to honour their good nights guarantee

powerful_Rogue

Not Premier Inn, but Travelodge. Awful nights sleep, room backed onto a railway bridge, with huge lights. Also a bar garden below with lots of lights. I had unpacked everything ready for a walk the next morning, so wasn't going to go to reception.

Sent them an email afterwards saying this room could do with blackout curtins due to the amount of light and attatched pictures. Wasn't after anything, but got a nice £35 voucher.

Ath_Wat

RogerBareford said:

p00hsticks said:

RogerBareford said:

It's also not as difficult as you make out to switch rooms. I've done it before and it doesn't require any "demanding" because they were happy to do it and "hanging around while they sorted it out" consisted of them printing a new key card and telling you where the new room is which takes no longer than a few minutes.

I guess it depends how much luggage you have - if you've unpacked and hung up all your clothing, put all your toiletries out in the bathroom, got your tea, drink, snacks, reading material, laptop etc  out on the desk, like I tend to do, it;s not something I'd be keen to pack up and move while half asleep and half dressed in the middle of the night....

Well maybe that's why they continue to offer the good night gurantee because most people actually wouldn't go to reception even if their sleep was being disturbed.

See the thing is waking up three of four times a night is really not unusual for many people.    You may feel that being woken 4 times in a  night would disturb your sleep unduly.  Thousands wouldn't.  I wake up at least that often (and go back to sleep almost immediately) even without being disturbed. Just accept people are different, and it's not because you are uniquely motivated to "not put up with things" , just that other people genuinely don't care.

lisyloo

RogerBareford said:

p00hsticks said:

RogerBareford said:

It's also not as difficult as you make out to switch rooms. I've done it before and it doesn't require any "demanding" because they were happy to do it and "hanging around while they sorted it out" consisted of them printing a new key card and telling you where the new room is which takes no longer than a few minutes.

I guess it depends how much luggage you have - if you've unpacked and hung up all your clothing, put all your toiletries out in the bathroom, got your tea, drink, snacks, reading material, laptop etc  out on the desk, like I tend to do, it;s not something I'd be keen to pack up and move while half asleep and half dressed in the middle of the night....

Well maybe that's why they continue to offer the good night gurantee because most people actually wouldn't go to reception even if their sleep was being disturbed.

I would go to reception as you have to give them the chance to resolve the issue.
however moving families, disabled people in the middle of the night or expecting to get another set of connecting rooms may just not be possible.

Jenni_D

powerful_Rogue said:

Not Premier Inn, but Travelodge. Awful nights sleep, room backed onto a railway bridge, with huge lights. Also a bar garden below with lots of lights. I had unpacked everything ready for a walk the next morning, so wasn't going to go to reception.

Sent them an email afterwards saying this room could do with blackout curtins due to the amount of light and attatched pictures. Wasn't after anything, but got a nice £35 voucher.

Forum issue led to the triple-posting goodness?

RogerBareford

Ath_Wat said:

RogerBareford said:

p00hsticks said:

RogerBareford said:

It's also not as difficult as you make out to switch rooms. I've done it before and it doesn't require any "demanding" because they were happy to do it and "hanging around while they sorted it out" consisted of them printing a new key card and telling you where the new room is which takes no longer than a few minutes.

I guess it depends how much luggage you have - if you've unpacked and hung up all your clothing, put all your toiletries out in the bathroom, got your tea, drink, snacks, reading material, laptop etc  out on the desk, like I tend to do, it;s not something I'd be keen to pack up and move while half asleep and half dressed in the middle of the night....

Well maybe that's why they continue to offer the good night gurantee because most people actually wouldn't go to reception even if their sleep was being disturbed.

See the thing is waking up three of four times a night is really not unusual for many people.    You may feel that being woken 4 times in a  night would disturb your sleep unduly.  Thousands wouldn't.  I wake up at least that often (and go back to sleep almost immediately) even without being disturbed. Just accept people are different, and it's not because you are uniquely motivated to "not put up with things" , just that other people genuinely don't care.

The person who posted about being woken up several times a night said they went to reception to ask for a room change and a refund on the previous nights stay because of it. If this wasn't unusual for them and they didn't care then why would they ask for a room change and a refund?.

If someone gets woken up several times but don't feel it warrants going to reception to get it resolved then i have no problem with that. What i'm saying is that if someone felt it was a big enough problem that they go to reception the next day to request a refund and room change then then should have made an effort to sort it during the night.

You can't have a it both ways and say a problem isn't a very big deal during the night but then ask for a refund because of it the next day.

powerful_Rogue

Jenni_D said:

powerful_Rogue said:

Not Premier Inn, but Travelodge. Awful nights sleep, room backed onto a railway bridge, with huge lights. Also a bar garden below with lots of lights. I had unpacked everything ready for a walk the next morning, so wasn't going to go to reception.

Sent them an email afterwards saying this room could do with blackout curtins due to the amount of light and attatched pictures. Wasn't after anything, but got a nice £35 voucher.

Forum issue led to the triple-posting goodness?

Haha, just noticed and deleted the other two!

Ath_Wat

RogerBareford said:

Ath_Wat said:

RogerBareford said:

p00hsticks said:

RogerBareford said:

It's also not as difficult as you make out to switch rooms. I've done it before and it doesn't require any "demanding" because they were happy to do it and "hanging around while they sorted it out" consisted of them printing a new key card and telling you where the new room is which takes no longer than a few minutes.

I guess it depends how much luggage you have - if you've unpacked and hung up all your clothing, put all your toiletries out in the bathroom, got your tea, drink, snacks, reading material, laptop etc  out on the desk, like I tend to do, it;s not something I'd be keen to pack up and move while half asleep and half dressed in the middle of the night....

Well maybe that's why they continue to offer the good night gurantee because most people actually wouldn't go to reception even if their sleep was being disturbed.

See the thing is waking up three of four times a night is really not unusual for many people.    You may feel that being woken 4 times in a  night would disturb your sleep unduly.  Thousands wouldn't.  I wake up at least that often (and go back to sleep almost immediately) even without being disturbed. Just accept people are different, and it's not because you are uniquely motivated to "not put up with things" , just that other people genuinely don't care.

The person who posted about being woken up several times a night said they went to reception to ask for a room change and a refund on the previous nights stay because of it. If this wasn't unusual for them and they didn't care then why would they ask for a room change and a refund?.

If someone gets woken up several times but don't feel it warrants going to reception to get it resolved then i have no problem with that. What i'm saying is that if someone felt it was a big enough problem that they go to reception the next day to request a refund and room change then then should have made an effort to sort it during the night.

You can't have a it both ways and say a problem isn't a very big deal during the night but then ask for a refund because of it the next day.

Of course you can.  You can feel it was a problem worth mentioning, but not have wanted to make it a worse problem by getting up and hanging round reception half naked for half the night.  There's nothing unusual about that.  Just as there's nothing unusual about you wanting to deal with it your way.  Stop assuming everyone has to be like you, or that being like you is the best way to be.  It's just a way to be.  There are others.

RogerBareford

Ath_Wat said:

RogerBareford said:

Ath_Wat said:

RogerBareford said:

p00hsticks said:

RogerBareford said:

It's also not as difficult as you make out to switch rooms. I've done it before and it doesn't require any "demanding" because they were happy to do it and "hanging around while they sorted it out" consisted of them printing a new key card and telling you where the new room is which takes no longer than a few minutes.

I guess it depends how much luggage you have - if you've unpacked and hung up all your clothing, put all your toiletries out in the bathroom, got your tea, drink, snacks, reading material, laptop etc  out on the desk, like I tend to do, it;s not something I'd be keen to pack up and move while half asleep and half dressed in the middle of the night....

Well maybe that's why they continue to offer the good night gurantee because most people actually wouldn't go to reception even if their sleep was being disturbed.

See the thing is waking up three of four times a night is really not unusual for many people.    You may feel that being woken 4 times in a  night would disturb your sleep unduly.  Thousands wouldn't.  I wake up at least that often (and go back to sleep almost immediately) even without being disturbed. Just accept people are different, and it's not because you are uniquely motivated to "not put up with things" , just that other people genuinely don't care.

The person who posted about being woken up several times a night said they went to reception to ask for a room change and a refund on the previous nights stay because of it. If this wasn't unusual for them and they didn't care then why would they ask for a room change and a refund?.

If someone gets woken up several times but don't feel it warrants going to reception to get it resolved then i have no problem with that. What i'm saying is that if someone felt it was a big enough problem that they go to reception the next day to request a refund and room change then then should have made an effort to sort it during the night.

You can't have a it both ways and say a problem isn't a very big deal during the night but then ask for a refund because of it the next day.

Of course you can.  You can feel it was a problem worth mentioning, but not have wanted to make it a worse problem by getting up and hanging round reception half naked for half the night.  There's nothing unusual about that.  Just as there's nothing unusual about you wanting to deal with it your way.  Stop assuming everyone has to be like you, or that being like you is the best way to be.  It's just a way to be.  There are others.

A problem "worth mentioning" is very different to a sleep bad enough you want a refund for the whole nights cost.

Again your exagerating by saying "half naked for half the night". You can get up, get dressed and go to reception and it won't take very long at all.

I'm saying that if the problem isn't bad enough that getting dressed and going to reception is more effort then it's not bad enough to warrant a full refund for the night. I'm not "assuming everyone has to be like you, or that being like you is the best way to be" i'm giving my opinion on the subject just like others are on this forum. Not everyone will have the same opinion so i don't see why you have such an issue that i have a different opinion to you?

Ath_Wat

RogerBareford said:

I'm saying that if the problem isn't bad enough that getting dressed and going to reception is more effort then it's not bad enough to warrant a full refund for the night. I'm not "assuming everyone has to be like you, or that being like you is the best way to be" i'm giving my opinion on the subject just like others are on this forum. Not everyone will have the same opinion so i don't see why you have such an issue that i have a different opinion to you?

It's because you state your opinion like it is a fact.    As you can see I keep saying that your chosen course of action is valid for some people but not for others whereas you keep saying your chosen course of action is the one everyone should take.

I hope I've helped you there.  If there are any other points you are still having difficulty with just ask and  I'll try and explain them as well.  

breaking_free

^ What Ath_Wat said.

Roger, you are intent on persuading me, the person who complained about noise the next morning, that my actions weren't valid. Why? 

As Ath_Wat said "...your chosen course of action is valid for some people but not for others whereas you keep saying your chosen course of action is the one everyone should take".

I got my refund. I'm happy. You go your way, I will go mine.