DFS legal threat!

MobileSaver

NBLondon said:

The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

This may have been due to Covid precautions?

I had a new bed delivered last year and emails from the courier emphasised that due to Covid they were only offering a delivery service and were unable to collect and take away old furniture at that time.