DFS legal threat!

Manxman_in_exile

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

... The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

That's a very good point.  And not only is it an unanswered question but it is also - apart from you - an unasked question.

Why didn't DFS arrange collection sooner?

Ergates

Manxman_in_exile said:

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

... The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

That's a very good point.  And not only is it an unanswered question but it is also - apart from you - an unasked question.

Why didn't DFS arrange collection sooner?

Possibly because they weren't concerned about getting a pristine sofa back.

I think it *should* have been immediately obvious to the OP they were going to have to return the sofa (given that the alternative was £200 and to keep it).   However, it would unreasonable of DFS to expect the OP to keep the unwanted sofa in their home without using it.   It's a sofa, not something you can just put in the back of a cupboard to keep safe - if it's in someones home it's going to get used.  Therefore, the only reasonable answer to DFS not arranging for it ot be picked up straight away is that they expected it to be used and anticipated it might not be resalable when they got it back.

littleboo

So when DFS delivered the correct sofa but didn't collect the incorrect one, the obvious next step would be to contact DFS and ask them when they would be collecting their property and give them reasonable opportunity to do so. 

Ath_Wat

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

Surely, it's because DFS need to prove to the supplier (who made the sofa) that they made it in the wrong colour and therefore the supplier/manufacturer should refund DFS.

The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

Possibly because the  the OP actually wanted to keep it while they waited for a replacement.

Alderbank

Ath_Wat said:

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

Surely, it's because DFS need to prove to the supplier (who made the sofa) that they made it in the wrong colour and therefore the supplier/manufacturer should refund DFS.

The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

Possibly because the  the OP actually wanted to keep it while they waited for a replacement.

The OP implies that they wanted the delivery team to take back the rejected sofa when the correct one was delivered but they refused to take it.

It arrived in feb, 6 months down the line, and the lads who delivered it said ‘drop off only’ so we said ‘sure’ and off they went. 

That surely would have been DFS's 'reasonable opportunity' to take back the rejected sofa?

Ath_Wat

Alderbank said:

Ath_Wat said:

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

Surely, it's because DFS need to prove to the supplier (who made the sofa) that they made it in the wrong colour and therefore the supplier/manufacturer should refund DFS.

The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

Possibly because the  the OP actually wanted to keep it while they waited for a replacement.

The OP implies that they wanted the delivery team to take back the rejected sofa when the correct one was delivered but they refused to take it.

It arrived in feb, 6 months down the line, and the lads who delivered it said ‘drop off only’ so we said ‘sure’ and off they went. 

That surely would have been DFS's 'reasonable opportunity' to take back the rejected sofa?

I said "while they waited for a replacement".

"February" is less than 2 weeks ago.  And we don't know when DFS contacted them first to arrange collection.

griffjenjen

Hiya just had a read through all the comments, will clarify a few of the points that were raised.
we paid for the settees and ordered them in early July. They arrived in late October. So it took  just under 4 months for them to arrive. 

Obviously we immediately said ‘that’s the wrong colour’ and were told by the delivery guys that we had to accept it and go through the process of raising the issues with DFS to get a resolution. Told them we would have to use the sofa, they said fine, not a problem. Contacted 

DFS this same day, and we left it with them that they were going to find out whether it was that the wrong one was made due to them ordering the wrong colour or was it a supply issue (ie the correct one was made but the wrong one was dispatched) 

All went quite for approx 7 weeks. Then in mid December, they finally said it had been a supply error. The right one was made but the supplier sent the wrong one out. 7 weeks seemed a long time to work this out. 
it was at this point we were asked what we wanted to do. Was never explicitly stated that we needed to return the ‘wrong’ one.yeah I accept I was making canny assumption but my train of thought was ‘ well they know we have dogs and kids and have had to actually sit on the seat for last 2 months ( was Infact almost 4 months by the time the new one arrived) so in my mind what where they going to do with it? A lot of charity shops won’t take donated furniture if it’s been in a pet household.
and it’s not absolutely minging it just has some general muck from muddy dogs getting on it once or twice before they could be intercepted and one stain from a spilt iced latte thanks to a sloppy teen. Actually I had paid for DFS rip off stain treatment for exactly this reason. But, this being the wrong sofa, it’s not stain treated! 

I hope that’s cleared up the timeline queries/ ‘what the hell was I thinking’ questions
I know I am being defensive here but questions about my personal hygiene standards and overall (I assume) intelligence level weren’t really what I had expected to get on here. But thanks to the posters who tried to help 😀

griffjenjen

Oh, also, the DFS !!!!!! said that the reason the delivery men wouldn’t take the ‘wrong’sofa is as it would’ve caused cross contamination in their wagon. And we got the new ‘correct’ sofa about 3 weeks ago, so that’s why we were surprised when they then rang yesterday asking to have the other one returned.

powerful_Rogue

That's all well and good, but what is the reason you refuse to return the sofa?

Ms_Chocaholic

NBLondon said:

Ath_Wat said:

They've said why they want it back according to the OP; they need to return it to their supplier, where it will be destroyed.  Why they need to do that is their business.

Surely, it's because DFS need to prove to the supplier (who made the sofa) that they made it in the wrong colour and therefore the supplier/manufacturer should refund DFS.

The unanswered question here is why DFS didn't arrange the return/pickup of the rejected sofa as soon as the OP decided they wanted a replacement rather than a discount.  Then why didn't they arrange for the team delivering the correct replacement to also pick up the rejected one (unless the replacement was delivered direct from the manufacturer).

But having one sofa doesn't prove anything if they can't see it beside the other one to see the difference in shade.