Stop Sell - Plusnet/John Lewis Broadband

WillPS

I live in a property served by the Gedling exchange.

Currently I have Now Broadband's 68Mbps-ish product which is a FTTC based service.

Plusnet are telling me they can't take a switch from me because my exchange is subject to a 'stop sell' and they don't offer a full-fibre product. Is that accurate?

Seems mad that I can't transition to another FTTC provider despite having an FTTC service currently.

littleboo

That's the point of stop sell, to get people off of copper based services so they can be retired, otherwise copper will be here for ever.

WillPS

littleboo said:

That's the point of stop sell, to get people off of copper based services so they can be retired, otherwise copper will be here for ever.

I understand - but surely there should be some sort of equivalent product offered?

If not, what would happen if I just stayed with Now indefinitely?

littleboo

The equivalent product is FTTP, its available with a variety of speed offerings. If you stay with Now, then at some point you will be migrated to FTTP without any say in the matter. If Now hadn't got around to offering FTTP by that point then I guess your service with them would cease.

Fidden

If FTTP is available to you, take it over FTTC.  It allows you to scale to a much faster speed (over time if you don't need more at this time) and saves further disruption down the road when the cabinet is at capacity closer to 2025, when OR realise they've not provided sufficient capacity for the local area.

HaroldWren5

Fidden said:

If FTTP is available to you, take it over FTTC.  It allows you to scale to a much faster speed (over time if you don't need more at this time) and saves further disruption down the road when the cabinet is at capacity closer to 2025, when OR realise they've not provided sufficient capacity for the local area.

I agree. The difference between FTTP and FTTC is like night and day. FTTP is so much more stable, reliable and over time the broadband packages have been far better value for money as well. 

WillPS

Seems a little cynical for BT group to be offering a BT and EE branded FTTP service (expensive) but not a Plusnet one.

Thanks for the help all.

400ixl

Plusnet are currently predicting their FTTP service will launch H2 2022. But it has been delayed several times already, so who knows.

Fidden

HaroldWren5 said:

Fidden said:

If FTTP is available to you, take it over FTTC.  It allows you to scale to a much faster speed (over time if you don't need more at this time) and saves further disruption down the road when the cabinet is at capacity closer to 2025, when OR realise they've not provided sufficient capacity for the local area.

I agree. The difference between FTTP and FTTC is like night and day. FTTP is so much more stable, reliable and over time the broadband packages have been far better value for money as well. 

Especially if you're 5km from the exchange...  From 3 to 500 Mbps was a revelation with no dropouts any more!

Richard_T_

I'm an Ex plusnet customer, moved to Now due to plusnet contract ending and plusnets unwillingness to offer anything approaching a competitive deal upon renewal.

There has been plenty of talk on how plusnet will launch an FTTP product, and they even had a trail running since 2010 of which some people are still on.

But every time they said it was going to launch, the date has slipped and it now appears to be in the sometime maybe perhaps never category.

If you are happy with FTTC then there could still be a few/another option open to you:

 Now TV broadband runs on Skys LLU platform, LLU means Local Loop unbundled .

Plusnet, and a few other ISPs use the openreach network all the way the phone line is maintained by openreach and for want of a better word the box it ends up in at the exchange / street cabinets openreach, and openreach sell a wholesale product to the ISPs

With LLU the wires from your property are Openreach, but the bits where they terminate ( ie at the exchange) will belong to the ISP, such as Sky, or Talk talk .

So while Plusnet may turn you down, you could try another LLU provider such as Talk talk, or Sky and see what happens.

kb1979

Both Now and Plusnet don't offer FTTP Currently. FTTP is far superior to FTTC as offers better speeds and is more stable too. Copper services are going to be switched offer completely in the next few years for everyone. Although areas such as yours will be sooner.

If FTTP in your area is offered by BT and EE this will be delivered by openreach in the same way as FTTC. So other providers should be available.

To search for  both FTTP (full fibre) and FTTC go to thinkbroadband.com/packages  and put in you postcode leave the search on default to show by speed as this will show FFTP first.