Help needed - Paid for parking but at the wrong location.

Coupon-mad

No need to link it at all.  

Fruitcake

The new CoP is not in force yet, but it's intent is quite clear, so you should state what the government's intent is with regards typos.

If the PPC was a reasonable company, they would already be using technology that already exists to have prevented your situation from happening in the first place.

Will Hurley, the head of the IPC, stated at an oral committee government hearing that the aim of his members was 100% compliance. Having typo-proof systems in place would be a step towards that. The only reason a company wouldn't install it is because compliance would mean reduced profits for the PPC.

IgnitionBlue

Hello, I was about to submit my appeal this morning but they have this mandatory field for reason. Will selecting one of these imply I was the driver due to the tense they are using?

Coupon-mad

Penultimate one is OK.

IgnitionBlue

Coupon-mad said:

Penultimate one is OK.

Perfect, thank you! 

IgnitionBlue

Appeal now submitted. Will keep this thread updated with progress.

Thanks ot everyone for your help.

IgnitionBlue

So I have already received my appeal response via email from iPark and surprise, surprise they are not cancelling the PCN.

I will copy the response below, any help and advice on next steps is appreciated. It sounds like it is not worth appealing to the IAS but should I anyway to follow process?

Thank you for your appeal received on 09/03/2022 regarding the above detailed Parking Charge Notice (PCN).

We have reviewed the case and considered the comments that you have made. This appeal has been considered

in conjunction with the evidence gathered and our records show that the PCN was correctly issued as your

vehicle was parked in breach of the Terms and Conditions of Parking.

You have stated that you are unwilling to name or unsure who was the driver of the vehicle at the time of the

event.

Unless the full driver details are provided the charge will be pursued against yourself under the assumption you

were the driver at the time

The location where the vehicle was parked is private land and for use by paying customers. It is the drivers

responsibility to ensure that the correct vehicle registration number (VRN) and site code is entered in the

electronic system using the relevant 'on-line', 'App' pre-pay service or Pay & Display machine.

Prior to leaving the car park the driver is responsible for ensuring that the VRN and site code has been

successfully recorded on the electronic system or machine.

We are therefore unable to cancel the PCN as it was issued correctly. We have now extended the discounted

payment period by 14 days to allow you time to pay the discounted settlement amount. Please now make

payment of £60 to reach us by 24/03/2022 or £100 to reach us by 07/04/2022. We must advise you that once the

discounted settlement rate passes it will not be offered again.

Payment

Payments can be made to the Creditor by using one of the following methods:

Online at: www.iparkservices.co.uk

By Debit / Credit card (Delta, Switch, Mastercard or Visa) by calling 0330 088 7830

By Cheque / Postal order made payable to:I Park Services Limited at the address outlined at the top of this letter

If you believe this decision is incorrect, you are entitled to appeal to the Independent Appeals Service (IAS). In

order to appeal the IAS will need your parking charge number (PCN), your vehicle registration and the date the

parking charge was originally issued. Appeals must be submitted to the IAS within 21 days of the date of this

letter.

Please note if you make an appeal to the IAS then the discounted rate is no longer available. The Independent

Appeals Service (www.theias.org) provides an Alternative Dispute Resolution scheme (ADR) for disputes of this

type. As you have complied with our internal appeals procedure you may use, and we will engage with the IAS

Standard Appeals Service providing you lodge an appeal to them within 21 days of the date of this rejection.

If the parking charge remains unpaid, we may seek to recover the monies owed to us via our Debt Recovery

procedures and may proceed with County Court action against you.

I Park Services Limited will not enter further correspondence unless through the IAS appeal system details above.

I Park Services Limited can only address the factual issues of where and how you parked. We will not enter into

discussions about the legality of parking on private land or of the landowners right to impose parking conditions on

their property. We will only answer points relevant to the specific parking event all other points you may have

made are irrelevant to the appeal.

I Park Services Limited provide National car parking solutions. Our Information Commissioner's Office (ICO)

registration number is ZA530393. We are accredited Approved Operator Scheme (AOS) operators with our ATA

(Approved Trade Association), the International Parking Community (IPC).

I Park Services Limited on behalf of our clients have a legitimate interest in ensuring parking regulations, as

displayed on the sites, are adhered to. Your personal data may be processed, for the purpose of, enforcing

parking charges which become due as a result of a parking regulation breach.

Please Note: CCTV and Automatic Number Plate Recognition (ANPR) Technology may have been in use.

Images including the vehicle number plates may have been obtained to confirm entry and exit of the car park and

calculate the length of stay and may have been used for enforcement purposes. CCTV footage may have been

obtained to detect any breaches of the site terms and conditions. Please see full privacy notice at

www.iparkservices.co.uk/privacy-notice.

Any queries (not for appeals) regarding your data which is held please email our Data Protection Officer at:

dpo@iparkservices.co.uk

Regards,

I Park Services Appeals Department

Coupon-mad

Unless the full driver details are provided the charge will be pursued against yourself under the assumption you were the driver at the time.

...which the new statutory Code of Practice from the DLUHC states, is not allowed.

Try an IAS appeal.

A 'Kangaroo court' with almost no chance of the assessor agreeing with a consumer victim, but 20% of cases are dropped by operators to save money, in cases where they should have cancelled and they know their signs are crap.

So we say give it a go with lots of evidence.  No template.  In your own words, with evidence attached.

IgnitionBlue

Coupon-mad said:

Unless the full driver details are provided the charge will be pursued against yourself under the assumption you were the driver at the time.

...which the new statutory Code of Practice from the DLUHC states, is not allowed.

Try an IAS appeal.

A 'Kangaroo court' with almost no chance of the assessor agreeing with a consumer victim, but 20% of cases are dropped by operators to save money, in cases where they should have cancelled and they know their signs are crap.

So we say give it a go with lots of evidence.  No template.  In your own words, with evidence attached.

Thank you, I will try the IAS route. Apart from my screenshot of the money paid for the wrong location what other evidence should I include? 

Thanks 

Coupon-mad

The new Code stuff, as I said above.

Plus the POFA if it's a non-POFA PCN (which the NEWBIES thread already explains how to spot).