Help needed - Paid for parking but at the wrong location.

IgnitionBlue

Hello,

Looking for some help and advice please. 

I visited Staithes on Monday and as I didn’t have any cash and the machine didn’t accept cards I decided to pay online. I have now received a Notice to Keeper from I Park Services Ltd stating a fine of £100 or £60 if paid in 14 days. 

I think this is very unfair as I did pay for parking but due to a miss type on my phone for a car park in Doncaster. 

What is my best approach with this?

Many thanks in advance. 

Martyn 

Coupon-mad

Appeal and show the keying error (screenshot it) and ask for the parking firm to honour the keying error policy of the DLUHC under the new Code of Practice:

https://www.gov.uk/government/publications/private-parking-code-of-practice

Don't just use the template appeal verbatim from the NEWBIES thread as you need to add stuff about the keying error, but without implying who the driver was.  Easy enough to word as 'we did this' or 'the driver made a keying error' (not 'I').

Was the Doncaster car park the same parking firm?  If not, then they have lost out and maybe you could offer £20 to settle the matter.

Fruitcake

It is not a fine. 

Park Services are an IPC member.

Complain to the landowner and your MP.

If a cancellation is not forthcoming, I suggest you appeal using the template in blue text from the NEWBIES sticky Announcement. Send it unaltered from The Keeper, except, add a one liner that payment was paid for, but due to a fault with the payment system, it allowed payment for an incorrect location number.

 

IgnitionBlue

Thank you both! I will let you know how I get on! 

Coupon-mad

Was the Doncaster car park the same parking firm?  

What's the answer to this?

IgnitionBlue

Coupon-mad said:

Was the Doncaster car park the same parking firm?  

What's the answer to this?

Yea it was with the same firm so they did actually receive payment just for the wrong location. 

IgnitionBlue

Coupon-mad said:

Appeal and show the keying error (screenshot it) and ask for the parking firm to honour the keying error policy of the DLUHC under the new Code of Practice:



Don't just use the template appeal verbatim from the NEWBIES thread as you need to add stuff about the keying error, but without implying who the driver was.  Easy enough to word as 'we did this' or 'the driver made a keying error' (not 'I').

Was the Doncaster car park the same parking firm?  If not, then they have lost out and maybe you could offer £20 to settle the matter.

Hello again,

Before I submit my appeal I just wanted to check - in the NTK letter they have already included photos of my car entering and leaving the car park - assuming therefore I should remove that section alongside adding in that 'the driver' made a keying error?

Thanks in advance.

Best regards

Martyn

KeithP

IgnitionBlue said:

Coupon-mad said:

Appeal and show the keying error (screenshot it) and ask for the parking firm to honour the keying error policy of the DLUHC under the new Code of Practice:



Don't just use the template appeal verbatim from the NEWBIES thread as you need to add stuff about the keying error, but without implying who the driver was.  Easy enough to word as 'we did this' or 'the driver made a keying error' (not 'I').

Was the Doncaster car park the same parking firm?  If not, then they have lost out and maybe you could offer £20 to settle the matter.

Before I submit my appeal I just wanted to check - in the NTK letter they have already included photos of my car entering and leaving the car park - assuming therefore I should remove that section alongside adding in that 'the driver' made a keying error?

You can if you like, but why not leave it in there - you might get some more photographs.

IgnitionBlue

Thank you all.

How does this sound for the appeal:

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle.

If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it.

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.

The driver made a keying error when entering the code for the car park which due to a lack of control on your system was allowed to take place. You can see from the attached screenshot that parking was paid for but at another location and hence I ask you to honour the keying error policy of the DLUHC under the new Code of Practice:

<Will include link here>

Fruitcake

IgnitionBlue said:

Coupon-mad said:

Appeal and show the keying error (screenshot it) and ask for the parking firm to honour the keying error policy of the DLUHC under the new Code of Practice:



Don't just use the template appeal verbatim from the NEWBIES thread as you need to add stuff about the keying error, but without implying who the driver was.  Easy enough to word as 'we did this' or 'the driver made a keying error' (not 'I').

Was the Doncaster car park the same parking firm?  If not, then they have lost out and maybe you could offer £20 to settle the matter.

Hello again,

Before I submit my appeal I just wanted to check - in the NTK letter they have already included photos of my car entering and leaving the car park - assuming therefore I should remove that section alongside adding in that 'the driver' made a keying error?

Thanks in advance.

Best regards

Martyn

How do you know the driver made an error? 

You could say the driver might have made a keying error, and that the government dept for levelling up has stated charges should not be issued, or should be cancelled in those circumstances.
You definitely should state that there must be something wrong with the system if it accepts payment for an incorrect location code.

IgnitionBlue

Fruitcake said:

IgnitionBlue said:

Coupon-mad said:

Appeal and show the keying error (screenshot it) and ask for the parking firm to honour the keying error policy of the DLUHC under the new Code of Practice:



Don't just use the template appeal verbatim from the NEWBIES thread as you need to add stuff about the keying error, but without implying who the driver was.  Easy enough to word as 'we did this' or 'the driver made a keying error' (not 'I').

Was the Doncaster car park the same parking firm?  If not, then they have lost out and maybe you could offer £20 to settle the matter.

Hello again,

Before I submit my appeal I just wanted to check - in the NTK letter they have already included photos of my car entering and leaving the car park - assuming therefore I should remove that section alongside adding in that 'the driver' made a keying error?

Thanks in advance.

Best regards

Martyn

How do you know the driver made an error? 

You could say the driver might have made a keying error, and that the government dept for levelling up has stated charges should not be issued, or should be cancelled in those circumstances.
You definitely should state that there must be something wrong with the system if it accepts payment for an incorrect location code.

Thank you - do you have a link to the statement from the Government Department please or will the link to the code of practice be sufficient?