JPS Financial Ltd

harper313

I have noticed discussions about the above company. I too have received a letter/invoice asking for payment of £516.00 for work done regarding PPI claim against Canada Square Operations.
I can’t remember what I signed and it was over 4 years ago. I thought it was a no win, no fee.  I have not heard from them until now.
what do I do ?  

[Deleted User]

Ask them for a copy of your contract.

[Deleted User]

Canada Square debt with things like Egg that didn't go to Barclaycard but chances are you clicked on a link on facebook and they are charging you for whatever admin work they feel they did

harper313

Will I have to pay it?  They are threatening to take me to debt claims 😡

[Deleted User]

harper313 said:

Will I have to pay it?  They are threatening to take me to debt claims 😡

As above, ask them for a copy of the contract they claim you have with them and ask them what is the basis for this speculative invoice they have sent

harper313

Ok will do, thankyou

harper313

I emailed the JPS this morning and have received this reply along with a signed copy of the contract from Sept 2019 and  copy of T & C’s.  What do  I do now ?

The invoice notification letter has been issued following our previous correspondence, however, that can be waived and ignored assuming we can proceed with the requested LOA. Please find attached a copy of your signed contract as requested.

 

Following new guidance from the regulatory authorities on resolving remaining cases, now that life is returning to normality at least somewhat, we will be submitting Data Subject Access requests(DSARs) with the relevant banks to obtain the decision paperwork so we can finalise claims from there. In your case, it is only the Canada Square Operations(Egg) credit card claim still open. We expect in many cases like this, that a decision may have been made, however, we have not been notified to date. If you have received the relevant paperwork from CSO, then a copy can be provided for us to resolve the claim sooner, however, if you have not received anything we would require the LOA to obtain it direct from the bank. The LOA we requested is necessary as LOAs are subject to a 6-month timeframe so all LOAs have expired multiple times over the course of the pandemic.

 

At this stage we do not know the claim result. It could be an award is due in which case we will ensure the award is paid and we will resolve our fee percentage once the funds are received by you. In the alternative that the claim was unsuccessful, and no award will be offered, we will just be able to close the claim as that will fall under our no win no fee policy. Unfortunately, without the requested LOA to date, we cannot confirm the result with the bank which places you in breach of your signed agreement with us. Unfortunately, in that scenario, fees apply under the terms of the agreement which have been detailed in the letters you have received, however, it is not our wish for those to be paid as long as the LOA is completed so we can confirm the result of the claim.

 

I have resent the electronic LOA to you. Please follow the instruction via email or text to complete and return the LOA. We will then update you further as soon as we receive correspondence from the bank. If you cannot find the email link in your inbox, please check your spam/junk folder as business emails are often filtered.

 

Once the LOA is received the invoice will immediately be waived and we will then update you as soon as we receive further update from the bank.

 

[Deleted User]

I'd sign the LOA and let them crack on, unless you want to pay the fee. 

[Deleted User]

It sounds like they are trying to charge you for wasting time i.e. engaging them to search for PPI, then not completing the LOA to allow them to act on your behalf when dealing with the bank. The question would be what work they have actually done to justify that invoice - if they have opened a complaint with Egg then chances are it was already answered and closed. 

I would suggest you ring Egg (either Canada Square or Barclays) and see if they have your complaint, what they said and get a copy of that to send to the CMC. Given the timescale, I would imagine they responded to an old address or similar and you'd either have got a refund (to which the CMC will want their share) or a rejection and would likely be out of time to go to the FOS.

Alpine_Star

harper313 said:

I emailed the JPS this morning and have received this reply along with a signed copy of the contract from Sept 2019 and  copy of T & C’s.  What do  I do now ?

Don't sign it! The PPI claiming deadline was 29 August 2019 and from what you say the contract was signed after that date. Only in exceptional circumstances could they have made a claim but that rings alarm bells for me.

You need to raise the issue and ask them for a copy of the claim and the initial response from the lender before you can consider your position 

harper313

My mistake it was Feb 2019.  Think I should ring Canada Square or Barclays.