Eon!!!

willitgrind

Hi my mother has recently passed away suddenly leaving no will, she had her energy with Eon next. 

I contacted Eon to inform them of her death and forwarded the death certificate we found mum is in £133 credit so asked for a refund here’s where the fun starts. 

1 advisor said you need to be the executor of the will or have a power of attorney. I’ve explained both of these will be impossible to gain as mums no longer with us.
we handed the keys back to the council and posted the last meter readings on the 14 feb. 

So is there any way of getting the £133 returned from Eon or is it lost? Any help would be greatly appreciated.

Stuart

Flugelhorn

Make sure you speak to the bereavement department at Eon - they should understand that you are handling the estate and should sort the refund 

Robin9

Is your mim's bank account still open?

willitgrind

Flugelhorn said:

Make sure you speak to the bereavement department at Eon - they should understand that you are handling the estate and should sort the refund 

Yup I have been speaking the them via email and phone calls, but still hitting a brick wall with them. 

willitgrind

Robin9 said:

Is your mim's bank account still open?

No we managed to close it when we got the death certificate. 

A advisor at Eon advised we would be refunded by cheque, rang back after 2 weeks to be told the accounts department had stopped the payment but didn’t tell myself! 

Truly shocking treatment from them 

Flugelhorn

willitgrind said:

Flugelhorn said:

Make sure you speak to the bereavement department at Eon - they should understand that you are handling the estate and should sort the refund 

Yup I have been speaking the them via email and phone calls, but still hitting a brick wall with them. 

ugh - that is a pain, just googling a bit and some threads on here it doesn't look as though they have the best reputation. Are you applying for letters of administration or do you not need them for anything else?  you shouldn't really have to get them just for this

willitgrind

Other companies and Manchester council have been very understanding and helped us through their processes. But Eon, seems that different advisors work to different rules, with one advisor telling me I’m liable for the energy useage now it’s a housing association flat?

Didn’t want to go down the letters of administration as Eon are the only company that are being difficult.    

I going to call them again tomorrow and see what the outcome is from there. 

Flugelhorn

agree most organisations / companies are fine and very helpful - you really shouldn't need LOA just for Eon, quite ridiculous.  Sounds like you need another go - good luck 

Keep_pedalling

You might like to post this on the energy board where you will find experts in complaining to incompetent energy companies.

willitgrind

Keep_pedalling said:

You might like to post this on the energy board where you will find experts in complaining to incompetent energy companies.

Ok thanks, how do I move it to energy broads? 

Rodders53

EOn's CEO email address is easily found via Google (other search engines are available).