Avoid Onecom at all costs
I consider Onecom to be misleading and fraudulent.
I received a call claiming to be based locally (although they are not) from a local area code 0131 number. The sales agent asked what I was currently paying per month for my mobile phone contract, to which I answered £17 for unlimited calls and data. He asked if he could get this down to £10 per month, would I be happy to proceed with Onecom. I said yes, ofcourse.
He then transferred me to a colleague who spoke on the phone for around 15 minutes and signed me up for a 3 year contract. At no point was it made clear to me that after a discounted period of 18 months, my SIM only phone bill would be increased to £62 per month plus VAT!!!! Had I known this, clearly I would not have entered the contract with Onecom.
Furthermore they said during the phone call that I'd be paying £10 plus VAT, which I assumed to be £12 per month. However the VAT is calculated on the initial cost of £92 prior to the discount, so my phone bill for the first 18 months is actually £26 per month!!! I am only a small business and not VAT registered, so I'm unable to claim any VAT back.
I am a small entertainments business struggling financially due to the Covid Pandemic, I'm on Universal Credit and eating from Food Banks. So I'm struggling to pay those costs.
I tried to cancel within 30 days but they said as this is a business contract, I'm unable to cancel without paying a huge cancellation fee. They said they'd only provide a PAC code so I can get my business phone number (number on all my business cards, website, etc) back if I pay those cancellation fees!!!
I consider Onecom to be misleading and fraudulent and have now reported the case to Ofcom.
Anyone with any advice or similiar experiences?
I received a call claiming to be based locally (although they are not) from a local area code 0131 number. The sales agent asked what I was currently paying per month for my mobile phone contract, to which I answered £17 for unlimited calls and data. He asked if he could get this down to £10 per month, would I be happy to proceed with Onecom. I said yes, ofcourse.
He then transferred me to a colleague who spoke on the phone for around 15 minutes and signed me up for a 3 year contract. At no point was it made clear to me that after a discounted period of 18 months, my SIM only phone bill would be increased to £62 per month plus VAT!!!! Had I known this, clearly I would not have entered the contract with Onecom.
Furthermore they said during the phone call that I'd be paying £10 plus VAT, which I assumed to be £12 per month. However the VAT is calculated on the initial cost of £92 prior to the discount, so my phone bill for the first 18 months is actually £26 per month!!! I am only a small business and not VAT registered, so I'm unable to claim any VAT back.
I am a small entertainments business struggling financially due to the Covid Pandemic, I'm on Universal Credit and eating from Food Banks. So I'm struggling to pay those costs.
I tried to cancel within 30 days but they said as this is a business contract, I'm unable to cancel without paying a huge cancellation fee. They said they'd only provide a PAC code so I can get my business phone number (number on all my business cards, website, etc) back if I pay those cancellation fees!!!
I consider Onecom to be misleading and fraudulent and have now reported the case to Ofcom.
Anyone with any advice or similiar experiences?
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