Help with gas bill

QrizB

BooJewels said:

Surely they can't dispute the photo you've shown them, it clearly shows the meter reading and that it's m3!
You'd think EDF were experienced enough to know how to calculate gas bills.

EDF's front-line customer support don't seem to be very good with less-common queries like this one. If the OP can get through to someone who's allowed independent thought, rather than a script, this should be easy to sort out.

QrizB

OP can you check the serial number on your meter matches the one on the bill?

leanne12344321

Honestly they can take more than 24 hours to reply with something totally unhelpful. I did ask for a contact in the U.K. but they ignored my request. It’s just so worrying being landed with such a big bill 

The_Fat_Controller

Try 0333 200 5100 and tell them (politely) that the online chat agents have failed to understand the issue.

Best of luck @leanne12344321

QrizB

The serial number on your bill is 6539910S.

The serial number in your photo of your meter is G4A00016411601.

EDF are billing you for the wrong meter; or rather, they think you've got an old Imperial meter when you've got a 2016(?)-dated metric one.

BooJewels

Well spotted @QrizB - I'd meant to check and got waylaid.

I'm struggling with the maths of the original bill anyway - maybe I'm misunderstanding and my maths is wrong?  If they took it at face value that the meter reading gave rise to 914 'units' and they were ft3 - surely that would give rise to a much lower bill - as a ft3 is a much smaller volume of gas than a m3 (i.e. over 35 ft3 in 1 m3).  Shouldn't the x2.83 actually be x0.0283 to convert a ft3 to a m3?  Sticking that additional conversion factor into my own spreadsheet formula for the new capped tariff, gives rise to a bill around 45-50 quid - not over £1900?  

ETA - I don't think the OP's bill should be £50-ish, but more around £700-something.  I'm just questioning the actual maths used by EDF - which I think is wrong more than one way.

leanne12344321

Thank you so much, I’ve been out in the dark trying to find any other numbers and I’ve just seen what you’ve posted. Thank you so much for your help 

QrizB

BooJewels said:

I'm struggling with the maths of the original bill anyway - maybe I'm misunderstanding and my maths is wrong?  If they took it at face value that the meter reading gave rise to 914 'units' and they were ft3 - surely that would give rise to a much lower bill - as a ft3 is a much smaller volume of gas than a m3 (i.e. over 35 ft3 in 1 m3).

Imperial meters measure in (hundreds of) cubic feet. The ones and tens are on red dials and don't get reported.

This meter reads 514,881 cubic feet but the "reading" is 5148 hundreds of cubic feet.

And 100 cubic feet is 2.83 cubic metres.

QrizB

leanne12344321 said:

Thank you so much, I’ve been out in the dark trying to find any other numbers and I’ve just seen what you’ve posted. Thank you so much for your help 

Hopefully you'll find someone at EDF who understands this!

Gerry1

QrizB said:

Hopefully you'll find someone at EDF who understands this!

But they won't be working in EDF Chat Central...