Cheese Bank?

[Deleted User]

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

Chris_English

Daliah said:

See what I mean

Yes, again someone is politely pointing our where you are wrong, and you are posting a silly response rather than engaging with them.

This isn’t a playground, acting like you are really isn’t helping anyone.

If you have a pertinent point to make then why not make it?

Chris_English

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

[Deleted User]

Chris_English said:

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

Because they launched an account in the UK without DD. It is like opening a hotel without a check in desk.

[Deleted User]

[Deleted User] said:

Chris_English said:

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

Because they launched an account in the UK without DD. It is like opening a hotel without a check in desk.

Just like Monzo and Revolut? If you aren't happy, don't use them - simple. 

I got an email confirming that Direct Debits will be available from next month (March) 

Chris_English

[Deleted User] said:

Chris_English said:

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

Because they launched an account in the UK without DD. It is like opening a hotel without a check in desk.

They didn’t do it by accident, they know what they are doing.

It’s remarkable the sort of people who think that they know better here.

RG2015

Deleted_User said:

[Deleted User] said:

Chris_English said:

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

Because they launched an account in the UK without DD. It is like opening a hotel without a check in desk.

Just like Monzo and Revolut? If you aren't happy, don't use them - simple. 

I got an email confirming that Direct Debits will be available from next month (March) 

Hallelujah! Roll on March.

Like revenge, Cheese is a dish best served cold.

Marchitiello

Deleted_User said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

Then close the account. For those of us that opened one as soon as they launched, where you had to express an interest and were later invited to apply, it was clear that it was a controlled launch. As many other Challenger banks they also have launched without a way to make cash deposit, they all fail to understand that people may want to make them? 

Let me spell it for you: they launched without some basic functionality but at the same time they offered some introductory promotions to make you use the account, get feedback and suggestions, iron out anything that does not work, and learn the customer behaviours… it is one of the way a business may enter a new market, simple. 

Descrabled

May I remind all contributers that this post is about:

Cheese Bank.

Please feel free to discuss that US bank if you must.

The Cheese Bank has no SO, no DD and the only interest is in Stilton, Cheshire, and Wensleydale.

Keep to the topic please.

Daliah

Deleted_User said:

[Deleted User] said:

Chris_English said:

[Deleted User] said:

To be frank, I am just a customer who wants DD. I don't care about how the bank wants to set up etc. If you don't offer what I want, I won't be using your services. I thought an American bank would understand that above all.

They do, they are one of the biggest banks in the world.

Why do you think that they don’t understand it very well?

Because they launched an account in the UK without DD. It is like opening a hotel without a check in desk.

Just like Monzo and Revolut? If you aren't happy, don't use them - simple. 

I got an email confirming that Direct Debits will be available from next month (March) 

It's really funny the bank which has existed for centuries and has got all the financial prowess in the world is now getting compared with Fintechs, one of which isn't even a bank in the UK.

I have never said that I am not happy with Chase. I am just getting bored with getting reminded over and over again that the company has existed for a long time. As if that mattered to a retail bank customer when the UK licence conditions for a bank include FSCS protection. Having been in business for a very long time, and having stacks of cash, is zero guarantee that you have great customer service, or the best offers for consumers.