This morning I received notification from Shell Energy about my new Economy 7 capped rates from 1st October. The night rate electricity will go up from 18.579p to 19.922p per kWh and the day rate will go up from 33.666p to 40.703p per kWh and the standing charge per day is changing from 38.00p to 39.02p
Gas will go up from 7.344p to 10.309p per kWh and the standing charge per day is changing from 27.22p to 28.48p.
From all the media reports, I understood the electricity unit rate cap from 1st October to be 34p per kWh and gas to be 10p per kWh
Blimey! Although compared to my email yesterday your day rate is plus 0.254p and your night rate is plus 1.06p, your standing charge is -5.48! Your gas unit rate is -0.148, s/c the same. Some interesting calculations have happened there.
MWT noticed they're probably in the Eastern region, electricity standing charge here is considerably cheaper than many other parts of the country.
I missed the fact that UK Gov quoted rates of 34.0p/kWh for electricity and 10.3p/kWh for gas, inclusive of VAT, from 1 October, are the average prices.
The Shell Energy rates I posted are for dual fuel, DD, inclusive of VAT in East Herts.
I got my yearly statement yesterday from BG. I am £131 in debt or the 12 months. Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt. Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law. I don't know the answer. Maybe someone on here does. Many thanks.
I got my yearly statement yesterday from BG. I am £131 in debt or the 12 months. Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt. Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law. I don't know the answer. Maybe someone on here does. Many thanks.
They are not liable, there is no free lunch (or energy), you are responsible and will need to pay.
I got my yearly statement yesterday from BG. I am £131 in debt or the 12 months. Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt. Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law. I don't know the answer. Maybe someone on here does. Many thanks.
No. They are not responsible for your debt. They didn't put you there, you just used more (or at a higher price) than they expected when they made the calculation.
You have used the fuel. You are responsible for paying for it.
This is the situation suppliers try and avoid by having slightly higher DDs, which everyone then complains about and asks for their credit back.
I got my yearly statement yesterday from BG. I am £131 in debt or the 12 months. Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt. Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law. I don't know the answer. Maybe someone on here does. Many thanks.
How often do BG bill? Surely not only annually? How come it’s taken you a year to realise that the new DD figure means that not only are you running into debt - worse, you’ve not built the credit that you needed ahead of the winter months either? (With the increasing prices my feeling is that the debt is actually the least significant part of this situation!)
My advice would be to immediately re-set the DD to a higher level yourself, while also if you have the means to do it clearing off the debt owing.
I can't work out the bills as I have a memory impairment. The debt levels bounce around. One moment it's £6 (4 weeks ago) then it's 161 (2 weeks ago) and now it's 131. I posted on here two weeks ago that my debt was 161. Now it's magically and inexplicably fallen by 30 in that time. Maybe that's why I can't work things out I cannot work out the bills. They are the ones who reduced my DD. If BG had not reduced my Dd then I would not be 131 in debt. If indeed I am. We do have laws in this country. For example we have the back billing agreement which Companies choose to ignore and illegally charge customers for monies they know they are not legally entitled to do. That's theft. So please don't try and pretend that these companies don't act illegally because they do. And yes I have used the BBA in the past and won against Scottish Power as they were illegally charging. If I had glibly agreed to pay them, they wouid have stolen my money. They are not above the law. Even though they think they are and act illegally every single day. Most people just cave in or can't be bothered to challenge them. I will take further advice on my alleged debt. These companies need to be kept accountable for their actions. Many thanks.
If you have been sent a bill covering the last 12 months then that is not illegal back billing. I assume you have as you are saying they told you you are in debt.
Unless they have billed you for energy you have not used, (check the meter readings add up) you are liable to pay for it.
Ignorance of how to calculate bills is not a reason not to pay the bills. If you post your rates and meter readings on here, people can and will work out whether you have been charged correctly or not.
The best action you can take now is to agree an increased monthly DD to cover the debt, the likely increased prices from October, and enough to put you in credit this time next year. It could be a significant in crease. In the meantime see if you can reduce your usage and get somebody to help you understand how your bill works.
I can't work out the bills as I have a memory impairment. The debt levels bounce around. One moment it's £6 (4 weeks ago) then it's 161 (2 weeks ago) and now it's 131. I posted on here two weeks ago that my debt was 161. Now it's magically and inexplicably fallen by 30 in that time. Maybe that's why I can't work things out I cannot work out the bills. They are the ones who reduced my DD. If BG had not reduced my Dd then I would not be 131 in debt. If indeed I am. We do have laws in this country. For example we have the back billing agreement which Companies choose to ignore and illegally charge customers for monies they know they are not legally entitled to do. That's theft. So please don't try and pretend that these companies don't act illegally because they do. And yes I have used the BBA in the past and won against Scottish Power as they were illegally charging. If I had glibly agreed to pay them, they wouid have stolen my money. They are not above the law. Even though they think they are and act illegally every single day. Most people just cave in or can't be bothered to challenge them. I will take further advice on my alleged debt. These companies need to be kept accountable for their actions. Many thanks.
Do you agree that you have used the energy that they are charging you for? If so, then you are the person attempting to commit a theft, not them. It's not an "alleged debt" if it's based on actual meter readings.
We have the back billing agreements as consumer protection which actually prevents suppliers collecting money that they are legally entitled to, as a form of penalty for poor billing practices.
It is not illegal to charge you for energy that you have used.
Replies
Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt.
Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law.
I don't know the answer. Maybe someone on here does.
Many thanks.
You have used the fuel. You are responsible for paying for it.
This is the situation suppliers try and avoid by having slightly higher DDs, which everyone then complains about and asks for their credit back.
My advice would be to immediately re-set the DD to a higher level yourself, while also if you have the means to do it clearing off the debt owing.
I can't work out the bills as I have a memory impairment. The debt levels bounce around. One moment it's £6 (4 weeks ago) then it's 161 (2 weeks ago) and now it's 131.
I posted on here two weeks ago that my debt was 161. Now it's magically and inexplicably fallen by 30 in that time. Maybe that's why I can't work things out
I cannot work out the bills.
They are the ones who reduced my DD. If BG had not reduced my Dd then I would not be 131 in debt. If indeed I am.
We do have laws in this country. For example we have the back billing agreement which Companies choose to ignore and illegally charge customers for monies they know they are not legally entitled to do. That's theft.
So please don't try and pretend that these companies don't act illegally because they do.
And yes I have used the BBA in the past and won against Scottish Power as they were illegally charging. If I had glibly agreed to pay them, they wouid have stolen my money.
They are not above the law. Even though they think they are and act illegally every single day.
Most people just cave in or can't be bothered to challenge them.
I will take further advice on my alleged debt.
These companies need to be kept accountable for their actions.
Many thanks.
Unless they have billed you for energy you have not used, (check the meter readings add up) you are liable to pay for it.
Ignorance of how to calculate bills is not a reason not to pay the bills. If you post your rates and meter readings on here, people can and will work out whether you have been charged correctly or not.
The best action you can take now is to agree an increased monthly DD to cover the debt, the likely increased prices from October, and enough to put you in credit this time next year. It could be a significant in crease. In the meantime see if you can reduce your usage and get somebody to help you understand how your bill works.
We have the back billing agreements as consumer protection which actually prevents suppliers collecting money that they are legally entitled to, as a form of penalty for poor billing practices.
It is not illegal to charge you for energy that you have used.