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Last September they reduced my Dd by £11. That's £132 reduction. BG have put me into debt.
Have I got any rights regarding this debt amount as they are the ones who have put me there. As they are culpable for my debt are they then liable to pay for that debt or I am responsible for their culpability in law.
I don't know the answer. Maybe someone on here does.
You have used the fuel. You are responsible for paying for it.
This is the situation suppliers try and avoid by having slightly higher DDs, which everyone then complains about and asks for their credit back.
My advice would be to immediately re-set the DD to a higher level yourself, while also if you have the means to do it clearing off the debt owing.
I can't work out the bills as I have a memory impairment. The debt levels bounce around. One moment it's £6 (4 weeks ago) then it's 161 (2 weeks ago) and now it's 131.
I posted on here two weeks ago that my debt was 161. Now it's magically and inexplicably fallen by 30 in that time. Maybe that's why I can't work things out
I cannot work out the bills.
They are the ones who reduced my DD. If BG had not reduced my Dd then I would not be 131 in debt. If indeed I am.
We do have laws in this country. For example we have the back billing agreement which Companies choose to ignore and illegally charge customers for monies they know they are not legally entitled to do. That's theft.
So please don't try and pretend that these companies don't act illegally because they do.
And yes I have used the BBA in the past and won against Scottish Power as they were illegally charging. If I had glibly agreed to pay them, they wouid have stolen my money.
They are not above the law. Even though they think they are and act illegally every single day.
Most people just cave in or can't be bothered to challenge them.
I will take further advice on my alleged debt.
These companies need to be kept accountable for their actions.
Unless they have billed you for energy you have not used, (check the meter readings add up) you are liable to pay for it.
Ignorance of how to calculate bills is not a reason not to pay the bills. If you post your rates and meter readings on here, people can and will work out whether you have been charged correctly or not.
The best action you can take now is to agree an increased monthly DD to cover the debt, the likely increased prices from October, and enough to put you in credit this time next year. It could be a significant in crease. In the meantime see if you can reduce your usage and get somebody to help you understand how your bill works.
We have the back billing agreements as consumer protection which actually prevents suppliers collecting money that they are legally entitled to, as a form of penalty for poor billing practices.
It is not illegal to charge you for energy that you have used.