Easy Ticketing event cancellation - how can I get a refund?

Jacaranda1967

Hi, 
Can anyone help please, I have made 2 purchases 1 for Craig David and 1 For 80's in the park last March for 2021-these were then cancelled and rescheduled for June 2022. I paid via paypal. Paypal will not help as it is outside 180 days now and said to go back to the Merchant!!. Easy Ticketing or Simple Ticketing just sent an email explaining they were no longer trading,which you cannot respond to, the phone number just ends the call without connecting. This is £200, surely there must be a way we can get our money back??

lisaroyden

lawood585 said:

Hi new to this but looking for advice…
bought 6 tickets for Craig David concert last year through Easy Ticketing and paid via PayPal. The event was rescheduled to June this year due to Covid. Received an email today from Easy Ticketing saying they have had to cancel all events. Looks like they have gone into administration. The email said to contact PayPal for refund but PayPal have refused my claim as over 180 days since transaction. Any idea how I can get a refund? There must be lots of people in the same boat as me? 

So Paypal have just offered me a £50 courtesy payment! My tickets were £85 and I am not with in any time frames! I’m thinking I should accept???

Aylesbury_Duck

lisaroyden said:

lawood585 said:

Hi new to this but looking for advice…
bought 6 tickets for Craig David concert last year through Easy Ticketing and paid via PayPal. The event was rescheduled to June this year due to Covid. Received an email today from Easy Ticketing saying they have had to cancel all events. Looks like they have gone into administration. The email said to contact PayPal for refund but PayPal have refused my claim as over 180 days since transaction. Any idea how I can get a refund? There must be lots of people in the same boat as me? 

So Paypal have just offered me a £50 courtesy payment! My tickets were £85 and I am not with in any time frames! I’m thinking I should accept???

Very much your choice.  Stick or twist.

ticketlady

Apparently the company behind Easy Ticketing - Simple Ticketing is NOT in insolvency. Therefore I assume we can still claim on them direct ?

Grin74

mattyprice4004 said:

Phillippa2468 said:

I have been in contact with my two banks and paypal today.

Craig David tickets because they were purchased within the time frame I should be able to get my money back from Starling.

Tickets for Martin Kemp 80s and Tropicana night - because the original purchase was in July 2020 and despite them being rescheduled due to Covid I am not able to get a refund back from Barclays. 

Paypal will also not offer a refund on the tickets.

The only option is to find out who the liquidator is and apply for a refund that way but im sure they have alot bigger debtors chasing them for money so wouldnt hold my breath.

I think its absolutely disgusting that we have no protection over these kind of companies.

You do have protection available - use a credit card to pay directly (not via PayPal) and you can use Section 75 in circumstances like these.  

In essence you're correct. Unfortunately East Ticketing use PayPal to facilitate their transactions so you have no choice. 

Michelledowney64

I have lost £205 for 2 tickets. I was just looking and noticed that simple ticketing and m&b promotions are both still active on companies House. So how do we go about getting our money back directly from them? Neither my credit card nor PayPal will get involved due being purchased back on 4 Aug 2020

user1977

Michelledowney64 said:

I was just looking and noticed that simple ticketing and m&b promotions are both still active on companies House. So how do we go about getting our money back directly from them?

You can't, if they weren't the companies you entered into a contract with.

wallislx

PayPal are logging and looking into claims now. Just called and logged mine. 

wallislx

Article attached below. 

JuliaFrench

I too have been told by bank that there is nothing that can be done because it is outside of their 500+ days... but surely these are unprecedented times with events being cancelled due to covid restrictions, something which is beyond any normal promoter's control... the govt imposed restrictions impacted on events being able to take place.... tickets would not ordinarily be available 18months in advance for such a situation to occur...and so Banks should/could apply leniency or good will for their customers, just as Paypal are offering to do.