EDF still no final bill from utility point .

smileguy

Am I the only person having problems with EDF?.I’ve called then many times but they don’t seem to want to give me my final bill and credit.Last I was told by the end of January  should get my final bill. Considering utility point went under last September seems a long wait, @Ofgem needs to sort these companies out .was expecting a EDF representative to call me today but no one phoned shocking customer service.Has anyone got their accounts credited by EDF yet ?.

Doc_N

smileguy said:

Am I the only person having problems with EDF?.I’ve called then many times but they don’t seem to want to give me my final bill and credit.Last I was told by the end of January  should get my final bill. Considering utility point went under last September seems a long wait, @Ofgem needs to sort these companies out .was expecting a EDF representative to call me today but no one phoned shocking customer service.Has anyone got their accounts credited by EDF yet ?.

Same situation here. Several hundred pounds owed, EDF have been appalling, took them to the Energy Ombudsman, but they objected to the complaint and had it thrown out on the grounds that they’ve never had the supply. That’s an absolute lie, but the Energy Ombudsman won’t budge.

Short of court action, plainly ridiculous, there are no further avenues open. Their CEO just passes complaints to the complaints team, who refuse to do anything.

Detail_Merchant

smileguy said:

Am I the only person having problems with EDF?.I’ve called then many times but they don’t seem to want to give me my final bill and credit.Last I was told by the end of January  should get my final bill. Considering utility point went under last September seems a long wait, @Ofgem needs to sort these companies out .was expecting a EDF representative to call me today but no one phoned shocking customer service.Has anyone got their accounts credited by EDF yet ?.

Hi smileguy,
Have you tried logging in to https://portal.utilitypoint.co.uk/Account/Login to see if there is a final statement there yet?

Inigo_Montoya

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

jobdone1

EDF are useless, I rang to get a bill generated told it would be available within the hour in the app, nope, rang again another hour in a que told it's 24 hours, three days later no bill, I asked about the email regarding any credit due and setting up a direct debit by the 31st as per the email, completely clueless ask to send a copy of the email, still waiting a reply to that four days later, I also asked for an update regarding my £119 zog credit and when I am going to have my money applied as it is winter and u don't appreciate paying £40 per month when I already have credit. Again no idea they just don't care it's bloody disgusting. 

[Deleted User]

Inigo_Montoya said:

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

I doubt that the Administrator can help re individual consumer credits as consumers are at the bottom of the creditor list - and unsecured at that. What this means is that the Administrator will pay out any money left in the business first to secured creditors, and then what is remaining will be shared out amongst the large body of unsecured creditors such as the Inland Revenue and energy consumers. The money repaid to unsecured creditors will inevitably just be pennies in the £.

The only explanation that I can think of for these delays (and I have no industry insider knowledge) is that SolRs are waiting until they have all the final accounts and the 'pennies in the £' payment from the failed supplier's Administrator before they add the final credits to consumer accounts. The difference between the failed supplier payment and what is added to consumer bills is then reclaimed from Ofgem via the Consumer Levy Scheme.

Either that, or they are just dragging their heels.

MattMattMattUK

smileguy said:

Am I the only person having problems with EDF?.I’ve called then many times but they don’t seem to want to give me my final bill and credit.Last I was told by the end of January  should get my final bill. Considering utility point went under last September seems a long wait, @Ofgem needs to sort these companies out .was expecting a EDF representative to call me today but no one phoned shocking customer service.Has anyone got their accounts credited by EDF yet ?.

You are not having a problem with EDF, you are having a problem with Utility Point. The administrators of Utility Point are the ones responsible for generating the final bill, then confirming and balances with EDF who will then add them to people's accounts. It takes many months to unravel the final bills, especially with the high numbers of energy suppliers going into administration. There is nothing for Ofgem to "sort out" it has been made clear this process will take many months. Why would someone from EDF call you and why is it shocking that they are not calling you about something which is nothing to do with them until they are given the data from Utility Point's administrators, via Ofgem?

Inigo_Montoya

[Deleted User] said:

Inigo_Montoya said:

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

I doubt that the Administrator can help re individual consumer credits as consumers are at the bottom of the creditor list - and unsecured at that. What this means is that the Administrator will pay out any money left in the business first to secured creditors, and then what is remaining will be shared out amongst the large body of unsecured creditors such as the Inland Revenue and energy consumers. The money repaid to unsecured creditors will inevitably just be pennies in the £.

The only explanation that I can think of for these delays (and I have no industry insider knowledge) is that SolRs are waiting until they have all the final accounts and the 'pennies in the £' payment from the failed supplier's Administrator before they add the final credits to consumer accounts. The difference between the failed supplier payment and what is added to consumer bills is then reclaimed from Ofgem via the Consumer Levy Scheme.

Either that, or they are just dragging their heels.

In my case I am just trying to get the final bill corrected so that the correct final account balance is provided to EDF to allow them to (eventually) send me a cheque for the correct amount

My understanding is that only the administrators can correct these final billing errors as EDF have no access to those bills

I actually phoned the UP customer care line in 18th jaunuary & was told the errors would be corrected but it has not been actioned & the phone line has now been shut down

My guess is that the existing wrong final account balance will be provided to EDF & I will then have to raise a complaint with EDF to get the extra missing cash - however I am still trying to contact the adminstrators just in case I can get the errors corrected

bagand96

Inigo_Montoya said:

Dolor said:

Inigo_Montoya said:

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

I doubt that the Administrator can help re individual consumer credits as consumers are at the bottom of the creditor list - and unsecured at that. What this means is that the Administrator will pay out any money left in the business first to secured creditors, and then what is remaining will be shared out amongst the large body of unsecured creditors such as the Inland Revenue and energy consumers. The money repaid to unsecured creditors will inevitably just be pennies in the £.

The only explanation that I can think of for these delays (and I have no industry insider knowledge) is that SolRs are waiting until they have all the final accounts and the 'pennies in the £' payment from the failed supplier's Administrator before they add the final credits to consumer accounts. The difference between the failed supplier payment and what is added to consumer bills is then reclaimed from Ofgem via the Consumer Levy Scheme.

Either that, or they are just dragging their heels.

In my case I am just trying to get the final bill corrected so that the correct final account balance is provided to EDF to allow them to (eventually) send me a cheque for the correct amount

My understanding is that only the administrators can correct these final billing errors as EDF have no access to those bills

I actually phoned the UP customer care line in 18th jaunuary & was told the errors would be corrected but it has not been actioned & the phone line has now been shut down

My guess is that the existing wrong final account balance will be provided to EDF & I will then have to raise a complaint with EDF to get the extra missing cash - however I am still trying to contact the adminstrators just in case I can get the errors corrected

If the Utility Point Final Bill is wrong and you think your final balance has missing cash, is it because Utility Point have used higher closing readings than the actual ones, therefore charged you for more energy?

If this is the case then it likely works in your favour. Assuming your UP tariff was cheaper than your EDF one you've "pre-paid" for energy at a cheaper rate. As long as EDF use the same handover readings to open your account.

That theory doesn't work if it's another issue though, such as a DD gone AWOL or something. 

Inigo_Montoya

bagand96 said:

Inigo_Montoya said:

Dolor said:

Inigo_Montoya said:

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

I doubt that the Administrator can help re individual consumer credits as consumers are at the bottom of the creditor list - and unsecured at that. What this means is that the Administrator will pay out any money left in the business first to secured creditors, and then what is remaining will be shared out amongst the large body of unsecured creditors such as the Inland Revenue and energy consumers. The money repaid to unsecured creditors will inevitably just be pennies in the £.

The only explanation that I can think of for these delays (and I have no industry insider knowledge) is that SolRs are waiting until they have all the final accounts and the 'pennies in the £' payment from the failed supplier's Administrator before they add the final credits to consumer accounts. The difference between the failed supplier payment and what is added to consumer bills is then reclaimed from Ofgem via the Consumer Levy Scheme.

Either that, or they are just dragging their heels.

In my case I am just trying to get the final bill corrected so that the correct final account balance is provided to EDF to allow them to (eventually) send me a cheque for the correct amount

My understanding is that only the administrators can correct these final billing errors as EDF have no access to those bills

I actually phoned the UP customer care line in 18th jaunuary & was told the errors would be corrected but it has not been actioned & the phone line has now been shut down

My guess is that the existing wrong final account balance will be provided to EDF & I will then have to raise a complaint with EDF to get the extra missing cash - however I am still trying to contact the adminstrators just in case I can get the errors corrected

If the Utility Point Final Bill is wrong and you think your final balance has missing cash, is it because Utility Point have used higher closing readings than the actual ones, therefore charged you for more energy?

If this is the case then it likely works in your favour. Assuming your UP tariff was cheaper than your EDF one you've "pre-paid" for energy at a cheaper rate. As long as EDF use the same handover readings to open your account.

That theory doesn't work if it's another issue though, such as a DD gone AWOL or something. 

I manually transferred to BG Evolve - the final estimated read on the UP bill is a lot higher than the Evolve start read

Also a DD has gone AWOL too but apparently that will still be included in the final balance passed to EDF

bagand96

Inigo_Montoya said:

bagand96 said:

Inigo_Montoya said:

Dolor said:

Inigo_Montoya said:

if you want to try to email the administrators the email is 
INS-UTILPL@alvarezandmarsal.com
not 
INS_UTILPL@alvarezandmarsal.com (which is incorrectly listed on the website)

The phone line has also been shut down so its either try to email them or write a letter to

Utility Point Limited - in administration, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

this address is the one listed on the final bill

Failing that then we are reliant on EDF for fixing any issues - in my case its an incorrect final bill - at least the errors are in the EDF part of the bill which will stand in my favour 

I doubt that the Administrator can help re individual consumer credits as consumers are at the bottom of the creditor list - and unsecured at that. What this means is that the Administrator will pay out any money left in the business first to secured creditors, and then what is remaining will be shared out amongst the large body of unsecured creditors such as the Inland Revenue and energy consumers. The money repaid to unsecured creditors will inevitably just be pennies in the £.

The only explanation that I can think of for these delays (and I have no industry insider knowledge) is that SolRs are waiting until they have all the final accounts and the 'pennies in the £' payment from the failed supplier's Administrator before they add the final credits to consumer accounts. The difference between the failed supplier payment and what is added to consumer bills is then reclaimed from Ofgem via the Consumer Levy Scheme.

Either that, or they are just dragging their heels.

In my case I am just trying to get the final bill corrected so that the correct final account balance is provided to EDF to allow them to (eventually) send me a cheque for the correct amount

My understanding is that only the administrators can correct these final billing errors as EDF have no access to those bills

I actually phoned the UP customer care line in 18th jaunuary & was told the errors would be corrected but it has not been actioned & the phone line has now been shut down

My guess is that the existing wrong final account balance will be provided to EDF & I will then have to raise a complaint with EDF to get the extra missing cash - however I am still trying to contact the adminstrators just in case I can get the errors corrected

If the Utility Point Final Bill is wrong and you think your final balance has missing cash, is it because Utility Point have used higher closing readings than the actual ones, therefore charged you for more energy?

If this is the case then it likely works in your favour. Assuming your UP tariff was cheaper than your EDF one you've "pre-paid" for energy at a cheaper rate. As long as EDF use the same handover readings to open your account.

That theory doesn't work if it's another issue though, such as a DD gone AWOL or something. 

I manually transferred to BG Evolve - the final estimated read on the UP bill is a lot higher than the Evolve start read

Also a DD has gone AWOL too but apparently that will still be included in the final balance passed to EDF

Only a suggestion, it might be easier to try and get BG to amend their start reads?

Not sure if that will work though as your switch UP-BG was a normal switch (not an SoLR transfer). And in a normal switch the gaining supplier handles the readings so BG could rightfully be happy with their position.