British Gas removes guarantee dates from SoLR tariffs...

lisyloo

@roseview
well done! 

It’s great to see the forums being a force for good.

brewerdave

I have asked for a deadlock letter from BG Exec Complaints - nothing so far.........

beefturnmail

does anyone have any e-mail addresses for Executive Complaints which they could share?  Thanks

LtMike77

Could someone tell me the correct complaints procedure as I have never had to make one before.

Is it first complain to BG, then escalate it to the BG Executive Complaints team then the Ombudsman?

MattMattMattUK

LtMike77 said:

Could someone tell me the correct complaints procedure as I have never had to make one before.

Is it first complain to BG, then escalate it to the BG Executive Complaints team then the Ombudsman?

You make a formal complaint to British Gas, you then raise it with the Ombudsman if you are unsatisfied with that response, note that neither of those steps guarantees getting what you want and I think that in this case you are flogging a dead horse. 

lisyloo

beefturnmail said:

does anyone have any e-mail addresses for Executive Complaints which they could share?  Thanks

You need to go through the formal complaints process. You can start this via chat. 

beefturnmail

lisyloo said:

beefturnmail said:

does anyone have any e-mail addresses for Executive Complaints which they could share?  Thanks

You need to go through the formal complaints process. You can start this via chat. 

I see no reason to waste my time jumping through their hoops when it's clear that they will try to obfuscate

I can find it out elsewhere

Gerry1

beefturnmail said:

does anyone have any e-mail addresses for Executive Complaints which they could share?  Thanks

Try the ceoemail dot com site.

MWT

beefturnmail said:

lisyloo said:

beefturnmail said:

does anyone have any e-mail addresses for Executive Complaints which they could share?  Thanks

You need to go through the formal complaints process. You can start this via chat. 

I see no reason to waste my time jumping through their hoops when it's clear that they will try to obfuscate

I can find it out elsewhere

A certain amount of hoop jumping is unavoidable as you cannot go to the Ombudsman without completing the complaints process first, once you reach am impasse you can ask them for a deadlock letter to avoid waiting any longer and then go to the Ombudsman.

Also keep in mind that the threat of the Ombudsman may loosen the purse strings a little, if you can get to £100 you will have achieved as much as the best so far...

beefturnmail

You don't need to go though the entire complaints process to go to the ombudsman, just need to go through part of it - ie the highest level - I see no need to waste time going through the lower levels when I know how they are going to respond