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Octopus app

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  • MWT said:
    Still no update to tariffs on bright app
    Anyone else in the same boat? 
    The Bright app will not get a tariff update unless your meter receives an update from Octopus, it is a problem to resolve with Octopus, not Bright.
    I have emailed Octopus who tell me that they've updated the tariffs but this hasn't affected Bright (it's still showing incorrect figures) I was just wondering whether anyone else has the same problem? 
    The BRIGHT App has no formal link with Octopus Energy. Support for the BRIGHT App can be obtained from support@glowmarkt.com. As stated above, BRIGHT App gets its tariff data from the ESME and GSME (ie; your meters).
  • MouldyOldDough
    MouldyOldDough Posts: 2,707 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 30 April 2022 at 2:51PM
    Dolor said:
    MWT said:
    Still no update to tariffs on bright app
    Anyone else in the same boat? 
    The Bright app will not get a tariff update unless your meter receives an update from Octopus, it is a problem to resolve with Octopus, not Bright.
    I have emailed Octopus who tell me that they've updated the tariffs but this hasn't affected Bright (it's still showing incorrect figures) I was just wondering whether anyone else has the same problem? 
    The BRIGHT App has no formal link with Octopus Energy. Support for the BRIGHT App can be obtained from support@glowmarkt.com. As stated above, BRIGHT App gets its tariff data from the ESME and GSME (ie; your meters).
    But when I emailed Glowmarkt - they told me to contact Octopus
    As advised by you on 13 April And MWT on 26 April 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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