Octopus app

MouldyOldDough

My Octopus energy android app has stopped working, as has my (linked) Bright app - any idea why ?

rogerc446

There was an outage a couple of days ago with Hildebrand Glowmarkt/Bright.  I think they're still recovering from it.
https://forum.glowmarkt.com/index.php?p=/discussion/129/bright-outage-including-apis-and-mqtt
The Bright App is working for me mostly, but is incredibly slow showing data

MouldyOldDough

My bright app - is working again - but has failed to update to my new tariff, which I have been on for 2 days !

rogerc446

MouldyOldDough said:

My bright app - is working again - but has failed to update to my new tariff, which I have been on for 2 days !

Assuming you don't have the Glow IHD, the Bright App gets the tariff (via Glowmarkt) from DCC (which gets it from your smart meter).  It means Octopus haven't updated the tariff on your smart meter.  You'll probably find your IHD has the old tariff as well.

Having been on Octopus since September (ex Avro) Octopus don't recognise my smart meter yet, so my tariff is still the old Avro one, so I ignore the monetary amounts on the bright app and look at the energy consumption.

MouldyOldDough

I emailed Glowmarkt - but still the bright app is out of date. 

rogerc446

You should be able to see the tariff (inc VAT) on the IHD (if you have a chameleon IHD6) it's under Meter Info -> Account, and then scroll right.  If the tariff's wrong on the IHD, then it's wrong on the Smart Meter, so you need to get Octopus to send the changes to the smart meter (good luck!)  Bright/Glowmarkt can't do anything about it. 

rogerc446

You may have noticed this already, but the Bright App is currently only updating once per day.  They're doing some work on the firewall so have throttled the performance in the meantime.

MouldyOldDough

rogerc446 said:

You may have noticed this already, but the Bright App is currently only updating once per day.  They're doing some work on the firewall so have throttled the performance in the meantime.

Mine is not updating full stop 

MouldyOldDough

Once again my bright app is showing the wrong tariff

Gas is now 7.48p / kWh

Electricity @ 28.45p /kWh

Bright still have it down at 4.127 and 20.486 
This is almost 2 weeks since the price rise

MWT

MouldyOldDough said:

Once again my bright app is showing the wrong tariff

Gas is now 7.48p / kWh

Electricity @ 28.45p /kWh

Bright still have it down at 4.127 and 20.486 
This is almost 2 weeks since the price rise

The Bright app can only show you what is loaded on the meter.

When the meter is updated, Bright will get the new tariff information.

MouldyOldDough

MWT said:

MouldyOldDough said:

Once again my bright app is showing the wrong tariff

Gas is now 7.48p / kWh

Electricity @ 28.45p /kWh

Bright still have it down at 4.127 and 20.486 
This is almost 2 weeks since the price rise

The Bright app can only show you what is loaded on the meter.

When the meter is updated, Bright will get the new tariff information.

Its been two weeks so far - with no sign of an update

Is this down to Octopus then ?